EDWARD ENK
Bourbonnais,IL
Summary
Dynamic Automotive Service Advisor with over 35 years of Automotive Technical Experience and over 9 years as a Service Advisor in building strong customer relationships and ensuring seamless communication between clients and technicians. Committed to driving customer satisfaction and operational efficiency through effective service advising and tailored repair recommendations.
Overview
10
10
years of professional experience
Work History
Automotive Service Advisor
Pete's Automotive Service Inc.
7800 South Kedzie Ave
07.2016 - 02.2026
- Facilitated communication between customers and technicians to ensure clear understanding of service needs.
- Evaluated customer vehicle issues and provided accurate repair estimates based on diagnostic findings.
- Managed service appointments, optimizing scheduling to enhance workflow efficiency and customer satisfaction.
- Developed strong customer relationships through effective follow-up and personalized service recommendations.
- Implemented feedback mechanisms to gather customer insights for continuous improvement in service delivery.
- Collaborated with management to refine operational procedures, enhancing overall service department efficiency.
- Led team initiatives aimed at increasing upsell opportunities while maintaining high standards of customer care.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
Education
High School Diploma -
Reavis High School
Burbank, ILSALES TRAINING -
The Elliott Group
Scottsdale, AZILLINOIS STATE INSPECTOR EMISSIONS -
EMISSIONS STATE INSPECTOR
IllinoisSkills
- Customer relations
- Customer satisfaction
- Building relationships
- Complaint handling
- Service advising
- Repair recommendations
- Organization
- Documentation
- Estimating costs
- Follow-up skills
- Parts ordering
- Warranty processing
Timeline
Automotive Service Advisor
Pete's Automotive Service Inc.
07.2016 - 02.2026
High School Diploma -
Reavis High School
SALES TRAINING -
The Elliott Group
ILLINOIS STATE INSPECTOR EMISSIONS -
EMISSIONS STATE INSPECTOR