Edward Flores
Merced,CA.
Summary
Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction.
Overview
18
18
years of professional experience
Work History
CSR/ Dispatcher
Arms Air Conditioning And Heating
Atwater, CA
05.2020 - 02.2025
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
CSR/Dispatcher
Coit Cleaning and Restoration Services
10.2012 - 02.2019
- Answer all incoming calls, trouble shoot any problems customers may have, route all appointments for the following day for technicians by territory and location
- Print all route sheets call and confirm appointments
- Fax, file, email information.
Office Assistant
AAA Truck Wash
01.2007 - 10.2008
- Answer phones, faxing, scanning filing, sorting mail daily, prepared daily deposits, greet incoming customers received payments through mail and over the phone (via credit card) then applied payment(s) to company account
- Generated monthly statements
- Run errands if needed for office and personal assistant as well.
Front End Cashier
Rancho San Miguel
Merced
03.2007 - 10.2011
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
undefined
High School Diploma - undefined
Valley Community High School
Merced, CA.1340 W. 18th - undefined
Sierra College of Beauty
Merced, CA.Skills
- Skills & Abilities
- Strong Communication, Excellent Problem-Solving Skills, Good Multitasking Skills, Knowledge of
- Microsoft Word, Excel, Cash Handling, Time Management
- Credits and Refunds
- Customer Complaint Resolution
- Customer Transactions
- Work Task Prioritization
- Recordkeeping Compliance
- Financial Accounting
- Accounting Softwares
- Monitoring Accounts
- Team Contribution
- Billing and Payment Processing
- High-Volume Environments
- Financial Controls
- Phone Systems
- Client Needs Assessment
- Telephone Reception
- Account Invoicing
- Team Goals
Timeline
CSR/ Dispatcher
Arms Air Conditioning And Heating
05.2020 - 02.2025
CSR/Dispatcher
Coit Cleaning and Restoration Services
10.2012 - 02.2019
Front End Cashier
Rancho San Miguel
03.2007 - 10.2011
Office Assistant
AAA Truck Wash
01.2007 - 10.2008
High School Diploma - undefined
Valley Community High School
1340 W. 18th - undefined
Sierra College of Beauty