Karla Echezabal
Port Saint Lucie,FL
Summary
Proven Dispatcher/CSR with a track record of enhancing customer satisfaction and streamlining operations at BP-Transportation. Skilled in dispatch software and stress tolerance, adept at managing high-stress situations and improving service delivery. Demonstrates critical thinking and effective communication, fostering team collaboration and customer loyalty.
Overview
10
10
years of professional experience
Work History
Dispatcher/CSR
BP-Transportation
West Palm Beach, FL
05.2024 - Current
- Directed dispatching, routing, and tracking of 25 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch communication systems.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Received new orders, prepared documentation, and assigned personnel.
- Utilized customer feedback to improve customer service.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Dispatcher/CSR
BP Express
West Palm Beach, FL
10.2020 - 05.2024
- Directed dispatching, routing, and tracking of 25 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch communication systems.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Received new orders, prepared documentation, and assigned personnel.
- Utilized customer feedback to improve customer service.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Legal Secretary/Accounts Receivable and Payable
Law Offices Of Gonzalez & Henley
West Palm Beach, FL
05.2014 - 11.2020
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Answered and directed calls using multi-line switchboard.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Received and placed telephone calls to clients and prospective clients.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Screened telephone calls and forwarded to appropriate departments.
- Created, indexed, and maintained client binders.
- Diligently edited legal correspondence for grammar and spelling.
- Trained new staff members on office procedures and best practices, promoting a cohesive team dynamic within the firm.
- Managed collections and follow-up on past-due accounts to speed up payments and minimize risk.
- Reduced outstanding receivables by consistently following up on overdue invoices and negotiating payment plans with clients.
- Maintained accurate and complete records to document transactions and support decision-making.
- Reviewed final work to spot and correct errors in punctuation, grammar and translation.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
- Assisted foreign language-speaking clients with inquiries.
- Interpreted conversations between foreign language-speaking clients and others.
- Collaborated with team to translate series of documents from English to other languages.
Education
High School Diploma -
Hialeah-Miami Lakes Senior High School
Hialeah, FLSkills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Customer Relations
- Customer Service
- Critical Thinking
- Decision-Making
- Multitasking Abilities
- Organizational Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dispatcher/CSR
BP-Transportation
05.2024 - Current
Dispatcher/CSR
BP Express
10.2020 - 05.2024
Legal Secretary/Accounts Receivable and Payable
Law Offices Of Gonzalez & Henley
05.2014 - 11.2020
High School Diploma -
Hialeah-Miami Lakes Senior High School