Edward Frank
Skaneateles
Summary
Accomplished in leading severity property claims at AIG Claims Inc., I excel in collaborative leadership and critical thinking. Expertise in managing complex claims internationally and driving team success through staff training and development. Proven track record in enhancing customer service and achieving settlement negotiations, showcasing a blend of hard and soft skills without relying on numerical data.
Overview
46
46
years of professional experience
Work History
Senior Director Severity Property Claims
AIG Claims Inc.
11.2009 - 08.2024
- Adjusted claims at value from 1M to policy limits.
- Managed independent adjusters, outside experts and Attorneys on large complex property claims.
- Managed property claims cases in suit through filing to conclusion through mediation or trial.
- Adjusted large market claims Internationally and National on significant accounts.
- Participated in the field and office handling of claims for Catastrophic events including all hurricanes significant other events.
- Coordinated with Senior management including claims and underwriting on accounts in both underwriting and claims accounts.
Manager General Adjusters
Crum & Forster Insurance
11.1980 - 11.2009
- Managed the field General Adjuster program including all Catastrophe team activity and claims handling.
- Coordinated with Senior Management, Underwriting and Actuarial on Catastrophe and large account activity.
- Adjusted claims at value from 1M to policy limits.
- Managed independent adjusters, outside experts and Attorneys on large complex property claims.
- Managed property claims cases in suit through filing to conclusion through mediation or trial.
- Adjusted large market claims Internationally and National on significant accounts.
- Participated in the field and office handling of claims for Catastrophic events including all hurricanes significant other events.
- Coordinated with Senior management including claims and underwriting on accounts in both underwriting and claims accounts.
Claims Adjuster Multi-line
Merchants Mutual Insurance Company
10.1978 - 11.1980
- Handled multi line claims including field investigation, customer service and adjustment to final settlement.
- Handled New York State No fault and automobile claims including field site investigation, settlement and subrogation where appropriate.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Education
No Degree - US Navy, Travel, Military Training.
United State Navy
Norfolk, VA11-1973
High School Diploma -
New Hartford Central School
New Hartford, NY06-1969
Skills
- Collaborative leadership
- Customer service
- Critical thinking
- Team leadership
- Claims investigation
- Team management
- Policy development
- Staff training and development
- Settlement negotiation
- Policy interpretation
Accomplishments
Over 40 years of property claims handling at the highest level nationally and internationally. I have managed internal and external adjusters, attorneys and experts with handling of complex property claims.
I have worked in handling the most complex accounts through large losses with successful customer service and positive outcomes within the policy parameters.
Timeline
Senior Director Severity Property Claims
AIG Claims Inc.
11.2009 - 08.2024
Manager General Adjusters
Crum & Forster Insurance
11.1980 - 11.2009
Claims Adjuster Multi-line
Merchants Mutual Insurance Company
10.1978 - 11.1980
No Degree - US Navy, Travel, Military Training.
United State Navy
High School Diploma -
New Hartford Central School
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