Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Generic
Edward Giordano

Edward Giordano

Director Information Services
Loudonville,NY

Summary

Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 24 years of experience in Non-Profit. Recognized for cost-effective system improvements, operational streamlining and positive leadership style. Insightful Information Technology Manager with 24 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.

Overview

33
33
years of professional experience
4
4
Certificates

Work History

Director of Information Services

EQUINOX, INC
Albany, NY
01.2012 - Current
  • Provide IT leadership to ~150 staff across eleven (11) locations as well as strategic direction and day- to-day engagement; develop IT structure and operational policies and procedures; advance technology infrastructure and service; negotiate software licensing; serve as Security Manager for New York State applications
  • Perform technology assessments, enhancing operations and standardized services; acquire technology assets for existing and newprojects
  • Evaluate, research, and recommend solutions based on cost effectiveness and best match for end user needs
  • Install, operate, and maintain servers, workstations, networking, routers, WLAN, WAN, and LAN
  • Oversee Active Directory design, integration, and maintenance
  • Collaborate with different departments, ensuring efficient and comprehensive end-users' service provision
  • Administer Office 365 Exchange, applications, as well as virtual and hardware servers; administer and maintain EMR
  • Coordinate, administer, and maintain agency communications assets, including email, VoIP and PBX phone systems, cellular phones, anddevices

Director of Compliance and Support Services

Equinox, Inc
Albany, NY
12.2005 - 01.2012
  • Oversaw compliance, quality assurance, IT, data analysis initiatives, facilities, and security
  • Compliance
  • Served as Incident Review Agency Chair; assured compliance with existing and emerging regulations (e.g., HIPAA, HITECH); developed program policy and procedures; completed internal audits; integrated
  • State Health Exchange; coordinated and provided successful external audit follow ups (e.g., OMIG, OMH,
  • CQC, MFC); trained staff in OMIG compliance; served as first Security Committee Chair
  • Quality Assurance
  • Spearheaded continual Quality Assurance procedures, employee compliance investigations, as well as client satisfaction and grievance resolution; provided incident review statistics and oversaw ethics hotline

Education

Master of Arts - English Literature

SAINT BONAVENTURE UNIVERSITY

Bachelor of Arts - English

SIENA COLLEGE

Skills

Office 365, Microsoft Office Suites 97-2019undefined

Accomplishments

  • Wrote technology policy, providing both written and verbal guidance, aligning with local, State, and federal compliance requirements; applied compliance requirements with AD and local permissioning / policy
  • Data Analysis
  • Reported for Programs, Leadership, and Board of Directors; created monthly, periodic, annual, and ad- hoc reports
  • Facilities
  • Directed staff of seven (7); served as Agency Representative to Housing Project Board; created 5-year plan across budgeted projects
  • Security
  • Oversaw personal security systems' installation across locations; supervised outsourced security staff (2-locations); coordinated in-house emergency responders

Certification

MCSE

Interests

Woodworking

Music enthusiast

Curating Digital Collections

Computer Hardware

Household Maintenance and Improvement

Edward GiordanoDirector Information Services