Hi, I’m
Edward Gipson
Suwanee,GA
Summary
Dynamic and results-driven customer service professional with a proven track record in enhancing employee performance and driving business profitability. Expertise in monitoring team activities and coaching on effective sales, merchandising, and customer service strategies, complemented by exceptional money handling and record-keeping skills. Detail-oriented Shipping and Receiving Clerk with a strong grasp of shipment tracking processes, ensuring smooth operations through accurate documentation and timely processing. Recognized for a commitment to workplace safety and a history of superior performance, consistently contributing to team objectives through diligence and collaboration over five years in the field.
Overview
10
years of professional experience
Work History
Allied Universal Security ServicesSuwanee, GA
Security Officer
01.2026 - Current
Job overview
- Monitored premises to prevent unauthorized access and ensure safety protocols were followed.
- Conducted regular patrols to detect and deter potential security breaches effectively.
- Responded promptly to incidents, coordinating with law enforcement as necessary for resolution.
- Prepared detailed incident reports, documenting findings for future reference and analysis.
Walmart Starkville, MS
Claims Specialist
10.2022 - 10.2025
Job overview
- Reviewed and processed insurance claims, ensuring compliance with company policies and regulations.
- Analyzed claim documentation to identify discrepancies and facilitate accurate resolutions.
- Communicated with customers to gather necessary information and provide updates on claim status.
- Trained new team members on claims processing procedures and best practices.
WalmartStarkville, MS
DSD Receiver
10.2023 - 05.2025
Job overview
- Monitored activities of personnel in receiving area, training new people in proper and safe procedures to protect store's investment.
- Identified damaged goods received and processed and completed documentation according to defined processes.
- Transitioned received DSD products and other merchandise into store and tracked in inventory logs.
- Managed inventory processes to ensure accurate stock levels and timely product availability.
- Operated scanning equipment to verify incoming shipments against purchase orders.
- Trained new team members on receiving protocols and safety procedures.
WalmartStarkville
Front End Customer Service Associate
07.2018 - 09.2022
Job overview
- Optimized front end operations by setting and improving schedules and workflow
- Controlled risk by preparing drawers, counting totals, and resolving discrepancies
- Improved revenue consistently, establishing clear goals and coaching employees to enhance performance.
- Managed customer complaints effectively, ensuring timely resolutions and maintaining positive relationships.
- Streamlined order processing workflow, reducing turnaround time for customer requests and improving efficiency.
- Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
Neighborhood WalmartStarkville, MS
Gas Station Attendant
07.2016 - 09.2018
Job overview
- Managed daily fuel inventory to maintain stock levels and prevent shortages.
- Assisted customers with fuel purchases and inquiries, ensuring positive service experiences.
- Operated point-of-sale systems, processing transactions efficiently and accurately.
- Monitored compliance with safety regulations and protocols to ensure operational integrity.
- Trained new staff on fueling procedures and customer service best practices.
Education
Mississippi State UniversityStarkville, MS
Some College (No Degree) from Computer Science And Programming
Itawamba Community CollegeFulton, MS
Associate of Applied Science from Computer Science And Programming
12.2016
Skills
- Workflow management
- Complaint resolution
- Employee training
- Customer service management
- Analytical thinking
- Teamwork and Cooperation
- Effective Communication
- Safety and Compliance
- Forklift Operation
- Report writing
- General security
- Superior customer service
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
- Resolved product issue through consumer testing.
Timeline
Security Officer
Allied Universal Security Services
01.2026 - Current
DSD Receiver
Walmart
10.2023 - 05.2025
Claims Specialist
Walmart
10.2022 - 10.2025
Front End Customer Service Associate
Walmart
07.2018 - 09.2022
Gas Station Attendant
Neighborhood Walmart
07.2016 - 09.2018
Itawamba Community College
Associate of Applied Science from Computer Science And Programming
Mississippi State University
Some College (No Degree) from Computer Science And Programming
References
References available upon request.
Education and Training
other