Microsoft Edge (Word, Excel, Access) Remote meetings: Microsoft Teams, Zoom, DM11 RUMBA Production Mainframe Sales Accounts management Process improvement Workflow management
VINAY M PANCHAL
Client Advisor
Irving,TX
Summary
Conscientious about managing customer concerns to last detail. Top-notch abilities in servicing accounts, processing payments and scheduling appointments. Experienced in accurately completing complex paperwork to support customer needs.
Overview
19
19
years of professional experience
1
1
Language
Work History
Security Officer
Cawley Partners
Southlake, TX
12.2023 - Current
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Security Officer
Allied Universal Security Services
Irving, TX
10.2022 - 12.2023
- Responded quickly to incidents and assessed active situations for security concerns
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Snr Client Service Advisor
TCS, Tata Consultancy Services
, Maharashtra
01.2018 - 02.2022
- Successfully managed a team of junior BPO specialists in executing process workflows for multiple clients, ensuring smooth and efficient operations
- Implemented process improvements and standard operating procedures, resulting in an increase in productivity and a reduction of errors
- Trained new hires on processes and systems, leading to a reduced ramp-up time and improved performance and satisfaction among team members
- Developed and maintained positive relationships with clients by providing exceptional customer service and technical support
- Monitored and analyzed performance metrics to identify areas for improvement, leading to the implementation of process efficiencies and cost savings
- Collaborated with cross-functional teams to drive process improvements, streamline workflows, and resolve technical issues in a timely manner
- Contributed to the design and implementation of new workflows and systems, ensuring optimal performance and alignment with client requirements.
Inside Sales/ Account Manager
TCS, Tata Consultancy Services
11.2010 - 12.2017
- Managed and grew a portfolio of US Citibank Mortgage accounts, achieving successful growth in customer relationships and pursuing new leads
- Utilized excellent communication and interpersonal skills to build strong relationships with customers and provide exceptional customer service
- Conducted regular account reviews to identify opportunities for improvement and implement strategies to enhance customer satisfaction
- Developed and executed effective sales and account management strategies to increase revenue and profitability for US Citibank Mortgages
- Monitored market trends and analyzed customer data to identify potential new business opportunities
- Collaborated with cross-functional teams to drive successful project delivery and ensure customer needs were met in a timely manner.
Inbound Customer Service
TCS, Tata Consultancy Services
Mumbai, Maharashtra
10.2008 - 10.2010
- Handled high volume inbound customer calls in a fast-paced environment as part of the CREST Customer Service process
- Demonstrated strong problem-solving skills to resolve customer inquiries and complaints effectively
- Maintained accurate records and documentation to ensure customer interactions were tracked and logged
- Provided technical guidance and support to customers to ensure a positive customer experience
- Contributed to continuous process improvement initiatives to enhance the customer service process and customer satisfaction.
Recovery Specialist
Ocwen Financial Solutions
Mumbai, Maharashtra
02.2005 - 08.2008
- Conducted collections on unsecured bad debts on credit cards, utilizing effective communication and negotiation skills to reach mutually beneficial agreements with customers
- Utilized a thorough understanding of financial products, customer behavior and market trends to make informed decisions and resolve customer accounts
- Maintained accurate records and documentation of customer interactions and account status
- Analyzed customer data and account information to identify potential risk and develop effective strategies to mitigate those risks.
Education
Graduate (Bachelors - Commerce, Accounting and Information Systems
Carmelite Convent English High school
01.2000
Skills
- Microsoft Office Suite
- Remote meetings
- CRM
- DM11
- RUMBA
- Production Mainframe
- Project management
- Risk management
- Accounts management
- Process improvement
- Workflow management
- Communication
- Interpersonal
- Problem-solving
- Teamwork
- Adaptability
- Time management
- Customer service
- Leadership
- Organization
- Emotional intelligence
- Languages
- English
- Hindi
- Marathi
- Gujarati
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureCareer advancementWork-life balancePaid sick leaveHealthcare benefits401k matchPaid time off4-day work weekTeam Building / Company RetreatsFlexible work hoursWork from home optionPersonal development programsSoftware
Interests
Concise & Exuberant
Timeline
Security Officer
Cawley Partners
12.2023 - Current
Security Officer
Allied Universal Security Services
10.2022 - 12.2023
Snr Client Service Advisor
TCS, Tata Consultancy Services
01.2018 - 02.2022
Inside Sales/ Account Manager
TCS, Tata Consultancy Services
11.2010 - 12.2017
Inbound Customer Service
TCS, Tata Consultancy Services
10.2008 - 10.2010
Recovery Specialist
Ocwen Financial Solutions
02.2005 - 08.2008
Graduate (Bachelors - Commerce, Accounting and Information Systems
Carmelite Convent English High school
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