Robert Glasper
Philadelphia,PA
Summary
Results-driven Process Assistant with proven expertise in safety management and team leadership. Skilled in performance monitoring and workflow optimization, committed to fostering a positive workplace culture and achieving operational excellence.
Overview
8
8
years of professional experience
Work History
Security Officer
Semper Secure
Haddonfield, NJ
06.2019 - Current
- Monitored surveillance systems to ensure safety and security of premises.
- Conducted regular patrols to identify and deter potential security threats.
- Responded promptly to emergency situations, coordinating with law enforcement as necessary.
- Enforced facility access control policies to manage visitor entry and exit.
- Trained new security personnel on operational protocols and emergency procedures.
- Developed incident reports detailing security breaches or unusual activities for management review.
- Collaborated with management to enhance overall security strategies and risk assessment processes.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Process Assistant
Amazon
Deptford, NJ
11.2018 - Current
- Lead and support a team of 30–60 associates to achieve daily productivity, quality, and safety targets.
- Monitor operational performance using Amazon tools and metrics to identify opportunities for improvement.
- Conduct daily start-up meetings, communicate performance goals, and provide real-time coaching.
- Track workflow and staffing needs to ensure efficient order fulfillment and customer delivery commitments.
- Investigate barriers affecting productivity and implement corrective actions to improve performance.
- Support onboarding and training of new associates, promoting adherence to standard work processes.
- Maintain compliance with safety policies and contribute to a positive workplace culture.
- Assist in performance management discussions and recognition programs to drive employee engagement.
Education
High School Diploma -
Lovejoy High School
LOVEJOY05-2025
Skills
- Safety management
- Workflow management
- Assignment delegation
- Management support
- Performance monitoring
- CCTV surveillance
- Detail-oriented
- CCTV monitoring
- Superior customer service
- Surveillance
- Patrol operations
- Security screenings
- Conflict de-escalation
- Threat assessment
- Electronic surveillance
Timeline
Security Officer
Semper Secure
06.2019 - Current
Process Assistant
Amazon
11.2018 - Current
High School Diploma -
Lovejoy High School