Edward Ha
Houston,TX
Summary
Driven and ambitious student with a solid academic background and a passion for continuous learning. Excellent communication skills, adept at working independently and collaboratively in a team setting. Demonstrated ability to adapt quickly to new environments and challenges, showcasing resilience and a proactive approach to problem-solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Olive Garden
Houston, TX
09.2024 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and resolving issues.
- Efficiently managed multiple tables, ensuring timely order delivery and satisfaction.
- Assisted in training new staff on menu knowledge and service protocols.
- Collaborated with kitchen staff to streamline food preparation and enhance meal quality.
- Maintained cleanliness of dining area, adhering to health and safety standards.
- Upsold daily specials, contributing to increased sales revenue through effective communication.
- Fostered positive relationships with regular customers, enhancing overall dining experience through personalized attention.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Service Technician
Steam Master Cleaning and Restoration
Houston, Texas
02.2024 - 07.2024
- Maintain cleanliness and care of Steam Master vehicle.
- Recommend additional services when appropriate.
- Adhere to all company values, policies, and procedures.
- Safely move furniture to prepare homes for cleaning.
- Transport all cleaning tools to the truck before leaving the customer’s home.
- Provide customers with receipts and secure payments for services rendered.
- Ensure timely completion of assigned projects to achieve complete customer satisfaction.
- Keep work areas clean and safe.
- Complete necessary paperwork on a daily and weekly basis.
Cart Attendant
Jersey Meadows Golf Course
Jersey Village, Texas
08.2022 - 08.2023
- Retrieving golf carts from the staging area and ensuring they are cleaned, stocked, and in proper working condition
- Assisting golfers with loading and unloading their bags onto the carts
- Directing the flow of cart traffic and ensuring adherence to course policies
- Monitoring and maintaining the cleanliness of the cart staging area and driving range
- Providing exceptional customer service by greeting golfers, answering questions, and assisting with their needs
- Assisting with basic maintenance tasks around the facility as needed
- Upholding safety protocols and guidelines to ensure a safe and enjoyable experience for all guests
Education
Bachelors - Marketing
University of Houston
07.2025
Skills
- Attention to Detail
- Teamwork/Collaboration
- Multitasking
- Communication
Certification
Food Handlers Certification
TABC
Timeline
Server
Olive Garden
09.2024 - Current
Service Technician
Steam Master Cleaning and Restoration
02.2024 - 07.2024
Cart Attendant
Jersey Meadows Golf Course
08.2022 - 08.2023
Bachelors - Marketing
University of Houston