Edward Hattub
Tiverton,RI
Summary
Dynamic and results-driven professional with extensive experience in guest service and team leadership . Proven track record in enhancing customer satisfaction and boosting sales through effective staff training and innovative marketing strategies. Adept at fostering strong relationships and creating a supportive work environment, leading to reduced turnover and improved performance.
Overview
22
22
years of professional experience
Work History
Guest Service Leader
Cumberland Farms
10.2018 - 12.2024
- Enhanced guest satisfaction by promptly addressing concerns and providing exceptional service.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.
Store Manager
Brooks/Rite Aid/Walgreens Pharmacy
05.2003 - 12.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
Bachelor Of Arts - Theatre Studies
University of Rhode Island
Kingston, RI06.1983
Skills
- Guest service
- Team leadership
- Customer relationship management
- Staff training
Affiliations
Newport County Elks
Timeline
Guest Service Leader
Cumberland Farms
10.2018 - 12.2024
Store Manager
Brooks/Rite Aid/Walgreens Pharmacy
05.2003 - 12.2024
Bachelor Of Arts - Theatre Studies
University of Rhode Island
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