Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Joseph Witham

Saint Cloud,MN

Summary

I am a leader with extensive experience in enhancing guest service and loyalty at Kwik Trip. I am skilled in cash handling and inventory monitoring, I've driven team success through strong leadership and effective guest resolution. I have achieved significant improvements in guest satisfaction and operational efficiency, demonstrating a commitment to excellence and brand representation.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Guest Service Leader

Kwik Trip
St. Cloud, MN
10.2024 - Current
  • I have trained new team members on guest service policies and procedures.
  • I have processed payments using cash registers, credit card terminals, and other point-of-sale equipment.
  • I promote high level of guest satisfaction through genuine and friendly interactions.
  • I greet guests and respond to questions or comments with a friendly, knowledgeable attitude.
  • I help receive trucks and stock shelves according to store requirements.
  • I help replenish items to maintain stock availability.
  • I help implement loss prevention strategies to minimize shrink.
  • I collaborate with team members to execute promotional displays accurately.
  • I organize the back room, making sure all items are properly stored and labeled.
  • I help maintain the cleanliness of the sales floor, including sweeping, dusting, and mopping as needed.
  • I help accurately complete paperwork associated with receiving trucks.

Stocking 1 Associate

Walmart Inc.
Sartell, MN
10.2024 - Current
  • I replenish items to maintain stock availability.
  • I communicate regularly with supervisors regarding progress of tasks assigned.
  • i operate powered lifting equipment with a high level of proficiency, as well as training people on the equipment.
  • I help stock shelves with new merchandise and check for outdated or damaged items.

Stocking 1 Associate

Walmart Inc.
Princeton, MN
06.2023 - 12.2024
  • I replenished items to maintain stock availability.
  • I communicated regularly with supervisors regarding progress of tasks assigned.
  • I operated powered lifting equipment with a high level of proficiency, as well as training people on the equipment.
  • I helped stock shelves with new merchandise and checked for outdated or damaged items.
  • I worked pallets of General Merchandise to the salesfloor and followed all backroom compliance and procedures.

Food and Consumables Team Lead

Walmart Inc.
Sartell , MN
12.2023 - 10.2024
  • I helped monitor team adherence to company policies and procedures.
  • I had to designate responsibilities aligning with employees' capabilities.
  • Helped monitor team progress and enforce deadlines.
  • Helped assist the salaried management team in setting achievable goals for the team while monitoring progress towards them.
  • Helped create seasonal and promotional displays to maximize sales and profits.
  • Helped execute multiple projects simultaneously, while coordinating, and prioritizing tasks.
  • Helped establish guidelines for ordering, stocking, merchandising, displaying products, and maintaining visual standards of the store.

Stocking 2 Team Lead

Walmart Inc.
Winona, MN
12.2021 - 05.2023
  • I unloaded trucks daily with a team of 25 to 30 people.
  • I completed daily quality assurance duties (claims off the trucks) to provide feedback for improvements.
  • i conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • I had to make sure team efforts with project milestones were met for successful outcomes.
  • I helped mentor newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • I had to help monitor operations and review records and metrics to understand the companies performance.
  • I ensured compliance with industry standards and regulations.
  • I helped develop strategies to increase team productivity and improve customer service levels.
  • Stocked and organized merchandise across all store departments.

Guest Service Coworker

Kwik Trip
Albert Lea, MN
06.2018 - 06.2020
  • I processed customer transactions accurately and efficiently at the cash register.
  • I maintained a clean and organized store environment, ensuring a pleasant shopping experience.
  • I prioritized and resolved concerns such as pricing problems, damaged products, and special order requests.
  • I had to count and balance cashier drawers, nightly.
  • I had to suggestive sell items at the front registers, and became comfortable with it.
  • I worked in food service and became proficient in the kitchen before the chicken program was introduced on 1st, 2nd, and 3rd shifts.
  • I built and maintained productive relationships with coworkers.
  • I assisted the leadership team with working trucks and maintaining a clean and productive salesfloor and backroom.

Education

High School Diploma -

Albert Lea Senior High School
Albert Lea, MN
06-2019

Some College (No Degree) - Physical And Health Education

Winona State University
Winona, MN

Skills

  • Strong Leadership
  • Loyalty Promotion
  • Cash Handling Experience
  • Guest Service
  • Brand Representation
  • Guest Resolution
  • Inventory Monitoring

Accomplishments

  • Wall of Inspiration (ALHS)

Certification

  • National Registry of Food Safety Professionals: Certified Food Safety Manager

Languages

English
Native/ Bilingual

Timeline

Guest Service Leader

Kwik Trip
10.2024 - Current

Stocking 1 Associate

Walmart Inc.
10.2024 - Current

Food and Consumables Team Lead

Walmart Inc.
12.2023 - 10.2024

Stocking 1 Associate

Walmart Inc.
06.2023 - 12.2024

Stocking 2 Team Lead

Walmart Inc.
12.2021 - 05.2023

Guest Service Coworker

Kwik Trip
06.2018 - 06.2020

High School Diploma -

Albert Lea Senior High School

Some College (No Degree) - Physical And Health Education

Winona State University

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