Edward Henderson Jr.
Plainfield,IL
Summary
Dynamic customer service professional with extensive experience at Comcast and Glass Mountain. Expert in problem resolution and relationship building, I excel in high-pressure environments, consistently achieving increased customer loyalty through empathetic communication and active listening. Proven ability to handle escalated situations effectively, ensuring satisfactory outcomes for clients and the organization.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Comcast
Woodridge, IL
06.2014 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Collections Agent
Glass Mountain
Schaumburg, IL
01.2012 - 06.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma - Gender Studies
Proviso West High School
Hillside, IL05.2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center operations
Timeline
Customer Service Representative
Comcast
06.2014 - Current
Collections Agent
Glass Mountain
01.2012 - 06.2014
High School Diploma - Gender Studies
Proviso West High School