Edward Herrera Jr.
Austin
Summary
Network design professional with significant experience in creating and maintaining robust network infrastructures. Adept at identifying and resolving network challenges, ensuring seamless connectivity. Known for a collaborative approach, consistently delivering high-quality results, and for adapting to evolving project requirements.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Colocation Network Design Engineer
Spectrum Business
03.2022 - Current
- Keep accurate records of network elements in our Inventory System software (Granite) and web tools (Netbox).
- Produce low-level designs to Implementation from the high-level designs received from Planning.
- Provide accurate and timely updates for all Jira tickets.
- Ensure all relevant dependencies are linked correctly within my tickets.
- Proactively drive tickets to reduce blockers and eliminate dependencies.
- Submit design packages in a timely manner when no dependencies are present.
- Create accurate DFRs to ensure all parts needed are shipped.
- Participate in the identification and removal, or correction, of incorrectly designed deployments.
- Participate in the identification of new documentation in Chalk or update existing documentation when needed.
- Seek opportunities to reduce costs and eliminate unneeded expenditures.
- Participate in KOCs when standing up a new space to ensure we have diverse OSP fiber entries, primary and generator backed power, the necessary amount of space and ROFRs if needed, and fiber tie connectivity to the MMR.
- Work in tandem with our Support team to facilitate positive interactions with our Colocation vendors.
- Work in tandem with our Support team to ensure we have adequate space and power within our facilities for present and future deployments.
- Work in tandem with our Support team to ensure we have enough FDPs or ports available for connectivity for future customers.
- Work in tandem with our Support team to provide accurate pre-sales quotes for potential sold orders from our Sales team
- Always seeking additional training, formal or OJT, for continual improvement.
NOC Network Engineer
Spectrum
12.2017 - 03.2022
- Responsible for monitoring core level telephone, IP, and video elements within network facilities.
- Responsible for monitoring backbone level connectivity.
- Responsible for monitoring hub critical infrastructure.
- Responsible for conducting preliminary triage and break/fix actions before escalating to specific core level fix agents.
- Responsible for managing customer impacting events while coordinating with fix agents and management to expedite a resolution.
- Responsible for providing timely escalations to internal and fix agent leadership.
- Responsible for providing timely notifications to leadership of impacting, or potentially impacting customer events.
- Responsible for vendor engagement when needed for our specific fix agent.
- Responsible for correlating alarms caused by change work to prevent the usage of resources when not needed.
- Contributed to the continuous improvement of team processes, identifying areas for optimization and recommending innovative solutions.
- Trained junior engineers on industry best practices, fostering a collaborative team environment that prioritized knowledge sharing.
Technical Facilitator
Time Warner Cable
08.2016 - 12.2017
- Facilitated training sessions for new hire and progressing technicians about related products, installation, system maintenance, work procedures, policies, safety practices and work tools.
- Developed engaging materials to support learning objectives and improve participant engagement.
- Implemented feedback mechanisms to assess training effectiveness and drive continuous improvement.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
Commercial Broadband Technician
Time Warner Cable
04.2014 - 08.2016
- Installed and configured broadband equipment.
- Diagnosed and resolved technical issues with network connectivity and performance.
- Utilized advanced diagnostic equipment to analyze, identify, and resolve technical problems.
- Installed wiring and cabling on customer premises.
- Conducted thorough site surveys prior to installations, ensuring proper planning for efficient project execution.
- Consistently met or exceeded performance metrics while maintaining a strong commitment to quality workmanship standards.
- Maintained high levels of customer satisfaction by responding promptly to service requests, active listening to identify issues, and resolving issues quickly.
- Trained junior technicians on troubleshooting protocols and best practices for service calls.
- Collaborated with cross-functional teams to streamline installation processes for improved efficiency.
- Responded to service requests during and after business hours.
Field Technician
Time Warner Cable
01.2011 - 04.2014
- Conducted on-site installations and repairs of telecommunications equipment.
- Diagnosed and resolved technical issues in cable systems, enhancing customer satisfaction and service reliability.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Managed inventory of tools and materials, ensuring availability for timely project execution and reducing downtime.
- Maintained accurate documentation of service calls and repairs, supporting compliance with company standards and processes.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
- Continuously expanded skill set by pursuing relevant certifications and staying current on industry trends.
Sr. Account Representative
Pepsi-Cola
09.2002 - 11.2010
- Responsible for maintaining and managing a sales territory.
- Cultivated strong relationships with clients, enhancing customer satisfaction.
- Increased sales revenue by identifying and targeting store level opportunities.
- Ke[t accurate records of inventory to ensure the proper amount of product was in stock.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Trained and mentored junior sales staff, improving team performance and product knowledge.
Education
Austin Community College
Austin, TXHigh School Diploma - undefined
James Bowie High School
Austin, TX01.2002
Skills
- Strong verbal and written communication
- Self starter and team-oriented problem solver
- Data center network design
- Data center networking
- Vendor management
- Network architecture design
- Network capacity management
- Network troubleshooting
- Hardware installation
- Microsoft Office including Vizio for designs
Certification
- CCNA R&S ID # CSCO13100561 (Expired)
- Cisco Specialist Enterprise Core (Expired)
- Juniper Networks (JNCIA)
- Juniper Networks (JNCIS)
- Nokia (NRS I)
- Ciena OC-A
- Ciena OC-P
- ITIL Foundations Candidate # 9980020948945882
- ITIL Practitioner Candidate # 9980020948945882
Timeline
Colocation Network Design Engineer
Spectrum Business
03.2022 - Current
NOC Network Engineer
Spectrum
12.2017 - 03.2022
Technical Facilitator
Time Warner Cable
08.2016 - 12.2017
Commercial Broadband Technician
Time Warner Cable
04.2014 - 08.2016
Field Technician
Time Warner Cable
01.2011 - 04.2014
Sr. Account Representative
Pepsi-Cola
09.2002 - 11.2010
High School Diploma - undefined
James Bowie High School
Austin Community College
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