Edward Impink
Reading,PA
Summary
Experienced business professional with a strong background in project management, process improvement, and team building. Demonstrated success in streamlining business operations and maximizing value for organizations. Skilled in fostering teamwork and delivering exceptional service to clients.
Overview
12
12
years of professional experience
Work History
Independent Contractor
Independent Consultant
Reading, PA
05.2025 - Current
- Developed customized strategies to enhance operational efficiency across various projects.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Consulted with customers to assess needs and propose optimal solutions.
Supervisor
The Loomis Company
Reading, PA
01.2020 - 05.2025
- Oversaw daily operations of 90 employees, ensuring a smooth workflow and timely completion of tasks.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
Corporate Trainer
The Loomis Company
Reading, PA
01.2015 - 01.2020
- Mentored all new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Assisted in the development of over 200 new employees annually.
Customer Service Representative
The Loomis Company
Reading, PA
06.2014 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled over 80 calls daily, continually finding satisfactory resolutions for our customers
- Developed rapport with customers through active listening skills, leading to improved positive feedback.
Education
Associate of Arts - Political Science And Government
Kutztown University of Pennsylvania
Kutztown, PA06-2010
High School Diploma -
Schuylkill Valley High School
Leesport, PA06-2005
Certificate of Completion - Computer Science
Berks Career And Technology
Leesport, PA06-2005
Skills
- Schedule development
- Customer service
- Operations management
- Department organization
- Project management
- Team building
- Coaching and mentoring
Timeline
Independent Contractor
Independent Consultant
05.2025 - Current
Supervisor
The Loomis Company
01.2020 - 05.2025
Corporate Trainer
The Loomis Company
01.2015 - 01.2020
Customer Service Representative
The Loomis Company
06.2014 - 01.2015
High School Diploma -
Schuylkill Valley High School
Certificate of Completion - Computer Science
Berks Career And Technology
Associate of Arts - Political Science And Government
Kutztown University of Pennsylvania