Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Work Availability
Quote
Accomplishments
Interests
Work Preference
Timeline
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Edward Jimenez

Edward Jimenez

Raleigh,NC

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

4
4
years of professional experience
1
1
Certification
2
2
Languages

Work History

IT Specialist

Freelacer
03.2024 - Current
  • Configured hardware, devices, and software to set up work stations for employees.
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Provided exceptional customer service by promptly addressing problems reported by end-users.

Contractor Driver

Lowes
10.2020 - Current
  • Maintained excellent customer satisfaction by providing friendly and professional service during deliveries
  • Ensured proper documentation and accuracy of delivery records and invoices, minimizing errors and streamlining accounting processes
  • Collaborated with clients to understand specific delivery requirements and provided exceptional customer service by addressing their concerns and inquiries
  • Customer satisfaction averages at 93%

Education

High School Diploma -

Smithfield-Selma High School
Smithfield, NC
2012

Skills

  • Power User
  • IT Documentation
  • Troubleshooting
  • Technical issue analysis
  • Application installations
  • Technical Documentation
  • Virtualization Technologies
  • Machine Learning
  • Ticket management
  • Customer Services
  • Active Directory
  • IT Troubleshooting

Certification

Google IT Support, 01/01/24, https://coursera.org/share/b12b9f407053b282abc597e86e2907e8

Service Desk: A Beginners Guide, 02/23/24, https://skl.sh/3T9aajx

Learning all About Active Directory 04/04/24 https://skl.sh/3J6rEaB

CompTIA A+ in progress-Expected Finish time 06/11/24

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Interests

Learning

Tech

Work Preference

Work Type

Full TimeContract Work

Work Location

HybridRemoteOn-Site

Important To Me

Career advancementWork from home option401k matchPaid time offCompany Culture

Timeline

IT Specialist

Freelacer
03.2024 - Current

Contractor Driver

Lowes
10.2020 - Current

High School Diploma -

Smithfield-Selma High School

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Edward Jimenez