Edward Johnson
Elkhart,IN
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Wash Assistant Manager
Drive and Shine
10.2021 - Current
- Implemented successful selling strategies for team to reach the company’s monthly sales goal; has been reached each month from October 2024 to present
- Advising services and programs that fit the needs of clients by quantitatively explaining their benefits
- Monitored equipment and procedures to ensure quality and safety
- Accurately document and record customer vehicle damages
- Order replacement parts, coordinate repairs between dealership’s and customer’s schedules
- Engaging with customers to ensure satisfaction while creating brand loyalty
- Regularly perform all above tasks with clients in English and Spanish
Store Lead
Flavor Freeze
06.2018 - 10.2021
- Interviewed, trained, and evaluated all employee performance
- Created weekly shift schedules for 15-20 employees
- Effective communication of guidelines and expectations
- Maintained relationships with suppliers and vendors
- Handled guests’ questions/feedback with ultimate goal of satisfaction
- Collaborating with another location for efficiency and keeping lean inventory
- Troubleshot various issues regarding equipment, and assisted team to adapt to any changes
Education
Associate of Science - Accounting
Ivy Tech Community College
South Bend, INSkills
- Team Development
- Verbal/Written Communication
- Inventory Management
- Data Collection and Organization
- Customer service
- Team leadership
- Money handling
- Time management
- Task delegation
- Conflict resolution
- Customer relations
Certification
- Microsoft Office Excel Certification
- Intuit QuickBooks Certification
LANGUAGES
English
Spanish (Intermediate)
Timeline
Wash Assistant Manager
Drive and Shine
10.2021 - Current
Store Lead
Flavor Freeze
06.2018 - 10.2021
Associate of Science - Accounting
Ivy Tech Community College
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