Mary Grace Falcon
Baton Rouge,LA
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Car Wash Operations Manager - Tier 2
Benny's Car Wash
Baton Rouge, Louisiana
07.2026 - Current
- Directed operations staff, providing guidance and training to align with company objectives.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Measured and reviewed performance via KPIs and metrics.
- Prepared staff work schedules and assigned team members to specific duties.
Car Wash Operations Manager - Tier 3
Benny's Car Wash
Baton Rouge, Louisiana
01.2026 - 07.2026
- Coordinated staff schedules to maximize service efficiency during peak hours.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Monitored equipment performance and arranged necessary maintenance services.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Built strong operational teams to meet process and production demands.
- Managed staffing through recruitment, selection, onboarding, training, and necessary disciplinary actions.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Developed training materials to improve employee performance and service quality.
Car Wash Team Lead
Benny's Car Wash
Baton Rouge, Louisiana
05.2021 - 01.2026
- Supervised daily operations of car wash team, ensuring efficient workflow and timely service delivery.
- Delegated daily tasks to team members, streamlining operations and enhancing overall productivity.
- Implemented quality control measures to enhance service consistency.
- Resolved customer complaints promptly, enhancing customer satisfaction and fostering loyalty.
- Conducted regular inspections of equipment to maintain cleanliness and functionality.
- Collaborated with management to develop training materials for staff development.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Car Wash Associate
Benny's Car Wash
Baton Rouge, Louisiana
05.2020 - 05.2021
- Guided customers on service options and addressed inquiries to enhance their experience.
- Executed thorough cleaning tasks, including vacuuming, window washing, and dashboard dusting, to ensure high customer satisfaction.
- Collaborated with team members to optimize wash processes for improved service speed.
- Followed established safety protocols while managing cleaning chemicals and tools.
Education
Bachelor of Science - Sport Administration
Louisiana State University
Baton Rouge, LA08-2026
Skills
- Operational oversight
- Project management
- Data analysis
- Strategic initiatives
- Team management
- Performance management
- Staff training
- Team development
- Customer relations
Certification
- American Heart Association Heartsaver First Aid CPR AED
- Dale Carnegie Training Participant
Timeline
Car Wash Operations Manager - Tier 2
Benny's Car Wash
07.2026 - Current
Car Wash Operations Manager - Tier 3
Benny's Car Wash
01.2026 - 07.2026
Car Wash Team Lead
Benny's Car Wash
05.2021 - 01.2026
Car Wash Associate
Benny's Car Wash
05.2020 - 05.2021
Bachelor of Science - Sport Administration
Louisiana State University