Cameron Pulliam
Powder Springs,GA
Summary
Experienced management and operations leader with 5+ years of progressive leadership in high-volume customer-service environments. Proven experience leading teams, coordinating daily operations, developing employees, maintaining standards, resolving customer concerns, and improving workflow. Known for hands-on leadership, accountability, problem-solving, and building teams that deliver consistent service.
Overview
5
5
years of professional experience
Work History
Detail Car Wash Manager
Car Spa, Inc.
Marietta, GA
03.2026 - Current
- Lead daily operations and oversee a large cross-functional team in a fast-paced, customer-focused environment.
- Directed staffing, assignments, workflow, and employee performance to enhance operational organization and productivity.
- Monitored customer flow, wait times, service quality, and overall customer satisfaction to ensure optimal service delivery.
- Coach employees on expectations, customer service, productivity, quality, and accountability.
- Address customer concerns professionally and resolve issues while maintaining company standards.
- Supported sales performance through employee coaching and service recommendations, consistently executing daily goals.
Assistant Manager / Team Lead
Tidal Wave Auto Spa
Marietta, GA
08.2021 - 03.2026
- Progressed from Attendant to Team Lead to Assistant Manager, taking on increasing responsibility for people and daily operations.
- Led and developed a team of approximately 12 employees through training, coaching, performance feedback, and daily direction.
- Managed employee workflow and shift responsibilities to enhance operational efficiency and prioritize customer focus.
- Coordinated high-volume daily operations, ensuring productivity, cleanliness, safety, and service standards were met.
- Supported sales goals through targeted employee coaching, service promotion, and reinforcement of performance expectations.
- Handled customer concerns and maintained positive relationships with customers, vendors, and team members.
- Managed inventory, supply ordering, cash handling, deposits, opening/closing procedures, and administrative responsibilities.
- Troubleshot operational equipment issues and coordinated solutions to minimize disruption to daily operations.
Education
General Education Development (GED) -
04-2021
Skills
- Operations management
- Customer experience
- Performance Management
- Sales Support & Goal Achievement
- Inventory management
- Cash Handling & Administrative Operations
- Productivity management
- Process improvement
- Operational problem-solving
- Operational troubleshooting
- Team leadership
- Team oversight
- Employee coaching
- Hiring and training
- Employee-centered leadership
- Quality standards
Timeline
Detail Car Wash Manager
Car Spa, Inc.
03.2026 - Current
Assistant Manager / Team Lead
Tidal Wave Auto Spa
08.2021 - 03.2026