Tyler Chapman
Jacksonville,FL
Summary
Proven leader with extensive experience in staff management and operations management, notably at Domonic Segui. Skilled in elevating customer satisfaction and driving sales growth through strategic business operations and team leadership. Excelled in employee relations and inventory control, significantly enhancing team productivity and service delivery excellence.
Overview
5
5
years of professional experience
Work History
LUV Car Wash Assistant General Manager
Domonic Segui
11.2023 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
LUV Car Wash Supervisor (Team Lead)
Domonic Segui
06.2023 - 11.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Winn Dixie Customer Service
Spencer Johnson
01.2020 - 03.2023
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
Education
High School Diploma -
Clay High School
Green Cove Springs, FL05.2023
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Team leadership expertise
- Employee Relations
- Business operations knowledge
- Employee Scheduling
- Budget Control
- Sales Techniques
- Financial Reporting
- Customer Retention
- Sales Coaching
- Customer Service
Timeline
LUV Car Wash Assistant General Manager
Domonic Segui
11.2023 - Current
LUV Car Wash Supervisor (Team Lead)
Domonic Segui
06.2023 - 11.2023
Winn Dixie Customer Service
Spencer Johnson
01.2020 - 03.2023
High School Diploma -
Clay High School
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