Cooper Kropman
Rochester,NY
Summary
Dynamic operations leader with a proven track record at PEMM Management, enhancing efficiency and customer satisfaction across 12 car washes. Skilled in strategic planning and staff development, Passionate about driving performance and operational excellence.
Overview
3
3
years of professional experience
Work History
Car Wash Regional Manager
PEMM Management
Rochester
04.2024 - Current
Managed operations of 12 car washes in upstate New York. Oversaw maintenance of property and equipment. Addressed customer concerns promptly.
Varsity Assistant Coach
Webster School District
Rochester
10.2023 - Current
- Developed and implemented training programs to enhance athlete performance and skill development.
- Collaborated with head coach to strategize game plans and improve team dynamics.
- Analyzed game footage to identify areas for improvement and maximize team effectiveness.
Car Wash Team Lead
GO Car Wash
Rochester
10.2022 - 04.2024
- Led daily operations to ensure efficient car wash processes and customer satisfaction.
- Trained and mentored team members on service protocols and safety standards.
- Monitored workflow to optimize resource allocation and maintain high service quality.
- Implemented process improvements that enhanced operational efficiency and reduced wait times.
Education
High School Diploma -
Penfield High School
Penfield, NYSkills
- Operations
- Staff training and development
- Strategic planning
- Staff management
Timeline
Car Wash Regional Manager
PEMM Management
04.2024 - Current
Varsity Assistant Coach
Webster School District
10.2023 - Current
Car Wash Team Lead
GO Car Wash
10.2022 - 04.2024
High School Diploma -
Penfield High School