Isaac Burger
Grand Forks,ND
Summary
Proven Manager with significant experience in overseeing all aspects of site operations. Known for exceptional leadership skills, adept at training staff and coordinating work schedules to optimize productivity. Demonstrated ability to implement effective strategies that increase customer retention and improve overall profitability. Successfully improved operational efficiency through proactive improvements and quality measures. Hardworking with a knack to improve company quality and services provided!
Overview
4
4
years of professional experience
Work History
Car Wash Manager/ Regional Membership Manager
Simonson Car Wash
Grand Forks, ND
11.2022 - Current
- Oversee day-to-day operations at home site (Grand Forks, ND).
- Travel and train inner-company car wash managers on procedures, efficiency, and sales tactics.
- Handle membership disputes/concerns companywide (9 sites, 12,000+ members).
- Consult with corporate regarding promotions, sales efficiency, and change in tactics.
- Deal directly with technical team (DRB) regarding solutions and computer configurations.
- Work directly with company mechanics to improve the quality of the car wash experience and functions.
- Boosted membership sales and monthly car count by 20%.
- Analyzed site-wide complaints regarding car wash services and implemented appropriate corrective action.
Car Wash Asst. Manager
Simonson Car Wash
Grand Forks, ND
10.2020 - 01.2022
- Assisted manager with day-to-day operations.
- Implemented cleaning techniques that are still current today.
- In charge and successful in ensuring a clean and safe vehicle process.
- In charge of training new site employees on bay process and safety procedures.
- Maintained the overall appearance of the site and site utilities.
Education
High School Diploma -
Red River High School
Grand Forks, ND01.2018
Skills
- Strategic planning
- Team leadership & development
- People Management
- Customer relation management
- Equipment maintenance
- Inventory and supply management
- Employee Scheduling
- Technical knowledge
- Time management and prioritization
Timeline
Car Wash Manager/ Regional Membership Manager
Simonson Car Wash
11.2022 - Current
Car Wash Asst. Manager
Simonson Car Wash
10.2020 - 01.2022
High School Diploma -
Red River High School
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