Tyler Chapman
green cove springs,FL
Summary
Proven leader with extensive experience in staff and operations management. Skilled in elevating customer satisfaction and driving sales growth by 38% through strategic business operations and team leadership. Excelled in employee relations and inventory control, significantly enhancing team productivity and service delivery excellence.
Overview
4
4
years of professional experience
Work History
LUV Car Wash General Manager
Kyla Gregory
Jacksonville, FL
11.2024 - 02.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress toward organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
LUV Car Wash Assistant General Manager
Domonic Segui
Green Cove Springs, FL
06.2023 - 11.2024
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth up to 38%.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Service Technician
Valvoline
Jacksonville, FL
01.2022 - 07.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Changed, rotated, and balanced tires on different types of vehicles.
LUV Car Wash Supervisor
Domonic Segui
Green Cove Springs, FL
07.2022 - 06.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing an efficient daily plan and setting clear expectations for staff members.
Winn Dixie Customer Service
Spencer Johnson
Green Cove Springs, FL
03.2021 - 01.2022
- Responded to customer needs through competent customer service, and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure the timely delivery of products to customers.
- Managed high call volumes with professionalism, ensuring minimal wait times for customers.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
Education
High School Diploma -
Clay High School
Green Cove Springs05-2023
Skills
- Staff Management
- Inventory Control
- Team leadership expertise
- Business operations knowledge
- Employee Scheduling
- Budget Control
- Sales Techniques
- Financial Reporting
- Customer Retention
- Sales Coaching
- Staff Hiring
- Customer Service Management
- Hiring and Onboarding
- Operations Management
- Staff Development
Timeline
LUV Car Wash General Manager
Kyla Gregory
11.2024 - 02.2025
LUV Car Wash Assistant General Manager
Domonic Segui
06.2023 - 11.2024
LUV Car Wash Supervisor
Domonic Segui
07.2022 - 06.2023
Service Technician
Valvoline
01.2022 - 07.2023
Winn Dixie Customer Service
Spencer Johnson
03.2021 - 01.2022
High School Diploma -
Clay High School