Associate Engineer /Customer Service Representative
Memphis Light, Gas, And Water
Memphis, TN
07.1985 - 02.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Developed community reputation through commitment to customer satisfaction and strong commercial customer relationships.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Assessed customer accounts to research water utility issues, identify service requirements, dispatch service technician when necessary and resolve issues.
- Responded proactively and positively to rapid change.
- Responded to customer requests, both internal and external, offering excellent support and tailored recommendations to address needs.
- Sought ways to improve processes and services provided.
- Devised workaround solutions for fire protection related issues.
- Recorded actions taken, issues resolved and water pressure information to effectively manage fire protection pressure needs in particular areas.
- Analyzed water system pressures utilizing computer database and mapping system.
- Communicated professionally on daily basis with colleagues, loss prevention engineers, engineering firms, architects, fire protection engineers, developers, fire departments and commercial customers.
- Performed fire hydrant pressure tests and calculations to monitor water system pressures and solve any water integrity issues that may be present.
- Re-certification instructor for State of Tennessee Backflow Tester Program.
- Collaborated with electric and gas department engineers to solve any underground interference issues that arose with water main designs for new water or street construction.
- Responsible for design, drafting and engineering of water system improvements and new fire protection construction and domestic water needs.