Edward Lyons

• Configured hardware, devices and software to set up work stations for employees.
• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Troubleshot potential problems and eliminated before issues escalated or cascaded.
• Configured and installed computer systems for other sub-organizations.
• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
• Monitored systems in operation and input commands to troubleshoot areas.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
• Create and support team documentation and maintain standard operating procedures
• Create and maintain batch and scripts used for system patching

Provide technical support and training for on-site and remote network users

· Lead special hardware and software installation projects

• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Checked and monitored system performance to maintain system integrity and documented and reported alerts.

• Scheduling production and Test jobs to run in job scheduling tool
• Created system to automate ACH, and EFT
• Test systems and code for implementation into production.
• Tracked output of processes using spreadsheets
• Oversaw implementation of globalscape into our environment to automate SFTP processes and file transfers company wide

• Generated reports covering details about data, system operation and error monitoring.
• Complied with data entry quotients to support time-sensitive project input milestones.
• Maintained spreadsheets of EFT transmissionsdata across multiple systems while preserving exceptional data accuracy.
• Performed troubleshooting of system performance bottlenecks and proposed solutions to discovered weaknesses.
• Changed and replaced backup tapes regularly and performed detailed server backups.
• Troubleshot production problems, machinery malfunctions and staff shortages.