Edward Maingi
Grand Prairie,TX
Summary
I am honored to have served this great country of America as a Texas Army National Guard veteran. Through my life experiences I am equipped to serve the world with my skills and talents. I want to be a World Changer by innovating new ideas and businesses, spreading the love of Christ to millions and making my parents homeland of Kenya a better place to live.
Overview
18
18
years of professional experience
Work History
Crowd Management/Concierge
BEST Crowd Management-GardaWorld Company
12.2025 - Current
- Provided exceptional customer service to enhance guest experience and satisfaction.
- Assisted guests with inquiries, directions, and reservations efficiently.
- Coordinated logistics for special events and activities within venue.
- Maintained knowledge of local attractions, services, and amenities for guest recommendations.
- Monitored security protocols to ensure safety of guests and property.
- Collaborated with team members to streamline front desk operations and improve efficiency.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Worked in exquisite lounges with high-level guest (VIP's, executives, officials, celebrities)
- Opened and closed doors for high-level guest (VIP's, executives, officials, celebrities)
- Monitored and secured expensive paintings and artwork.
Security Officer
Lone Star Park
06.2011 - Current
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors upon arrival at the facility entrance.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Addressed problems quickly and reported clear information while working under minimal supervision. Monitored surveillance cameras and responded to suspicious activity.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Searched individuals and baggage for weapons and other prohibited items.
- Performed first aid and CPR when necessary during emergency situations.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Escorted individuals requiring personal protection to provide safe transport specified locations.
Gas Station Attendant
Valero Corner Store
05.2017 - 05.2018
- Operated fuel dispensers and ensured compliance with safety regulations.
- Assisted customers with transactions and provided product information.
- Maintained cleanliness and organization of store and fueling area.
- Monitored inventory levels and restocked merchandise as needed.
- Handled cash register operations, ensuring accurate cash management.
- Responded to customer inquiries, resolving issues efficiently and professionally.
- Conducted routine maintenance checks on fueling equipment for optimal performance.
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Maintained inventory of all saleable items.
- Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
- Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
- Trained new hires in company policies and procedures, fostering a productive work atmosphere from day one.
- Monitored surveillance equipment to reduce instances of theft and ensure safety.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Verified age requirements for purchase of alcohol and tobacco products.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
Drive-Thru Cashier
McDonald's
01.2016 - 06.2016
- Processed customer orders efficiently, ensuring accuracy and speed in drive-thru operations.
- Managed cash register transactions, maintaining precise cash handling and balancing practices.
- Trained new employees on operational procedures and customer service standards.
- Enhanced customer experience by responding promptly to inquiries and resolving issues.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
Forklift Operator
Wal-Mart Distribution Center
01.2015 - 12.2015
- Operated forklifts to transport goods efficiently within warehouse environment.
- Conducted regular safety inspections and maintained compliance with safety protocols.
- Loaded and unloaded shipments, ensuring accuracy in product placement.
- Collaborated with team members to optimize inventory management processes.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
- Packaged, labeled and tagged goods before transfer.
- Used handheld scanners for warehouse management system compliance.
Overnight Stocker
Walmart
06.2014 - 12.2014
- Managed inventory replenishment for optimal stock levels across sales floor.
- Operated pallet jacks and forklifts to facilitate efficient product movement.
- Collaborated with team members to ensure timely stocking of merchandise.
- Maintained cleanliness and organization of stockroom and back areas.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Maintained neat, organized stockroom free of hazards.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Stocked shelves to match planogram images and instructions.
- Greeted store customers and discussed needs.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Assessed floor displays to restock merchandise.
Delivery Driver
Domino's Pizza
06.2013 - 06.2014
- Delivered pizzas promptly to ensure customer satisfaction and maintain service standards.
- Managed routes efficiently, optimizing delivery times and reducing fuel costs.
- Maintained vehicle cleanliness and performed routine maintenance checks to ensure safety compliance.
- Assisted in training new drivers on delivery protocols and procedures to enhance team performance.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively during deliveries.
- Collaborated with kitchen staff to streamline order preparation and improve overall efficiency in operations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Delivered rush merchandise on tight schedule to meet customer targets.
Warehouse Worker
FedEx
01.2008 - 06.2011
- Operated forklifts and pallet jacks to efficiently move goods within warehouse.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Collaborated with team members to meet daily shipping and receiving targets.
- Implemented safety protocols, reducing workplace incidents and enhancing compliance.
- Trained new employees on equipment operation and warehouse procedures.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assembled pallets and crates for secure transportation of materials.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Helped train new employees in safe practices and warehouse procedures.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Received and tracked incoming inventory shipments.
Education
Master of Science - Global Leadership
Dallas Baptist University
05-2028
Bachelor of Science - Evangelism
Valor Christian College
Canal Winchester, OH05-2024
Associate of Arts - Communication & Media
Valor Christian College
Canal Winchester, OH05-2022
No Degree - Sound Engineering
Musicians Institute
Hollywood, CANo Degree - Aviation And Airway Science
Mountain View College
High School Diploma -
South Grand Prairie High School
Grand Prairie,TX05-2006
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Piano, flute, drums, bass guitar
- Learning electric/acoustic guitar, violin, cello, harp, and saxophone
- Skateboarding, roller blading, roller skating, ice skating
- Basketball, football, golf, soccer, baseball and hockey
- Parkour/street running, rock climber
- Army National Guard Veteran: Combatives (hand-to-hand combat) TCCC Combat Lifesaver, weapons training (artillery, combat weapons, ranged weapons, hand-to-hand combat weapons, explosives, firearms, manual, semi-automatic, automatic)
- Forklift Operator & Drone Operator
- Avid reader and historian
- Evangelist, theologian, historian & missionary
- Passionate disciple of Christ
Timeline
Crowd Management/Concierge
BEST Crowd Management-GardaWorld Company
12.2025 - Current
Gas Station Attendant
Valero Corner Store
05.2017 - 05.2018
Drive-Thru Cashier
McDonald's
01.2016 - 06.2016
Forklift Operator
Wal-Mart Distribution Center
01.2015 - 12.2015
Overnight Stocker
Walmart
06.2014 - 12.2014
Delivery Driver
Domino's Pizza
06.2013 - 06.2014
Security Officer
Lone Star Park
06.2011 - Current
Warehouse Worker
FedEx
01.2008 - 06.2011
Master of Science - Global Leadership
Dallas Baptist University
Bachelor of Science - Evangelism
Valor Christian College
Associate of Arts - Communication & Media
Valor Christian College
No Degree - Sound Engineering
Musicians Institute
No Degree - Aviation And Airway Science
Mountain View College
High School Diploma -
South Grand Prairie High School