Edward Marshall
Stewartstown,PA
Summary
Leveraging meticulous diligence honed through 20 years in IT, I am a trained proofreader and copy editor passionate about ensuring clear and engaging writing for target audiences. My wide-ranging knowledge base and strong communication skills allow me to collaborate effectively with authors and stakeholders to deliver polished, error-free content on schedule.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
Keystone Human Services
02.2023 - 03.2024
- Responsible for the care and well-being of 8 residents in a Specialized Community Residence
- Maintained accurate records of client data, including incident reports, progress notes, and treatment plans
- Guided clients to help them achieve their goals and objectives related to independent living skills
- Developed positive relationships with clients through trust-building activities and by providing emotional support
- Engaged in crisis intervention techniques when needed to de-escalate situations quickly and safely
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Pharmacy Technician
Walgreens Pharmacy
10.2022 - 02.2023
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Community Support Professional
Keystone Human Services
06.2019 - 10.2022
- Authored service notes for daily care
- Provided direct support to two individuals on the autism spectrum
- Coordinated with healthcare professionals to ensure the delivery of holistic care for clients.
- Utilized conflict resolution skills to effectively address challenging situations involving clients or staff members.
- Delivered training sessions for new staff members, equipping them with essential knowledge and skills required for their roles.
- Collaborated with multidisciplinary teams to create personalized support plans, addressing each client''s unique needs.
Veterans Administration Certified Peer Specialist
Recovery Insight, Inc
07.2017 - 05.2019
- Developed and initiated a project to convert paper documentation to electronic forms
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans tailored to individual client needs.
- Assisted clients in setting and achieving personal goals by providing support, guidance, and encouragement throughout the recovery process.
- Maintained thorough documentation of client progress notes, assessments, and treatment plans in compliance with regulatory guidelines.
- Advocated for client needs within mental health services systems, promoting access to appropriate care options.
Intentional Peer Support Specialist
Sweetser
02.2017 - 05.2017
- Developed mutually supportive relationships
- Model respect, trust, confidentiality, and sensitivity
- Assisted manager with project assessing satisfaction level of first-time callers
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
Customer Service Representative
L.L. Bean, Inc
11.2016 - 05.2017
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Uber Partner
Uber
05.2016 - 01.2017
- Provided superior, transporting over 1,100 Uber and Lyft riders
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
Senior Infrastructure Engineer
Revenue Solutions, Inc
06.2014 - 08.2016
- Created technical documents for all aspects of infrastructure design and operation
- Maintained regulatory compliance by adhering to industry standards and implementing necessary controls within the IT environment.
- Aligned IT infrastructure strategy with organizational goals by collaborating closely with key stakeholders at all levels of the company.
- Collaborated with cross-functional teams to design, develop, and deploy scalable IT infrastructure solutions.
- Evaluated emerging technologies to determine potential benefits, risks, and impacts on current infrastructure environments.
- Implemented all infrastructure components of RSI's redesign of Maine's tax web portal system
- Configured systems to protect federal and state tax information
- Deployed and managed all hardware using GUI and command line interfaces at 2 data centers
- Configured and managed all project software
- Interfaced with Maine Revenue Services employees on infrastructure design and implementation
- Managed external production monitoring service
- Provided support to application developers and QA Testers
- Deployed, managed, and supported virtual machines across test-to-production environments
- Advised technical architect, functional lead, and project manager on various solutions as needs changed
Education
Certificate in Intermediate Editing - Editing
The Poynter Institute
Online03.2024
Certificate in Editing - Editing
The Poynter Institute
Online03.2024
Certificate in Proofreading: General Theory and Practice - Proofreading
Proofread Anywhere
Online03.2024
Graduate Certificate in Elementary Education - Elementary Education
Central Connecticut State University
New Britain, CT05.1997
Bachelor of Arts - Russian Language and Literature
Bates College
Lewiston, MESkills
- Meticulous attention to detail
- Project and time management
- Ability to communicate with a variety of audiences
- Compassion for stakeholders
- Critical thinking
- Discretion
- Ability to deliver quality outcomes on a schedule
- Trained in English grammar, spelling, and punctuation rules
- Ability to use different style sheets
- Skill in rewriting sentences and rearranging paragraphs to improve the readability and logical sequence of ideas
- Ability to improve text clarity while maintaining the original writer's style and intent
- Verifying the accuracy of information, including names, dates, statistics, and sources
- Analyzing text to ensure it is clear, logical, and error-free
Interests
Military Service
, United States Army, Russian Linguist
2
Accomplishments
Currently performing a developmental edit of a 285,000 word nonfiction manuscript.
Timeline
Direct Support Professional
Keystone Human Services
02.2023 - 03.2024
Pharmacy Technician
Walgreens Pharmacy
10.2022 - 02.2023
Community Support Professional
Keystone Human Services
06.2019 - 10.2022
Veterans Administration Certified Peer Specialist
Recovery Insight, Inc
07.2017 - 05.2019
Intentional Peer Support Specialist
Sweetser
02.2017 - 05.2017
Customer Service Representative
L.L. Bean, Inc
11.2016 - 05.2017
Uber Partner
Uber
05.2016 - 01.2017
Senior Infrastructure Engineer
Revenue Solutions, Inc
06.2014 - 08.2016
Certificate in Intermediate Editing - Editing
The Poynter Institute
Certificate in Editing - Editing
The Poynter Institute
Certificate in Proofreading: General Theory and Practice - Proofreading
Proofread Anywhere
Graduate Certificate in Elementary Education - Elementary Education
Central Connecticut State University
Bachelor of Arts - Russian Language and Literature
Bates College
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