Edward Mastranduono
Williamstown,NJ
Summary
Dedicated BHT Supervisor with a proven track record in training, mentoring, and staff management. Demonstrated ability to develop operational improvements and ensure compliance with regulations, contributing to enhanced team efficiency and client satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
BHT Supervisor
Pyramid Healthcare, Inc.
Hammonton, NJ
07.2023 - Current
- Supervised daily operations of BHT staff, ensuring compliance with company policy, regulations, and standards.
- Trained and mentored staff on best practices for patient care and safety protocols.
- Developed and implemented workflow improvements to enhance team efficiency.
- Conducted regular performance evaluations to provide constructive feedback and promote professional growth.
- Applied leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of collaboration and dedication to our mission of helping our clients find lasting recovery.
- Managed schedules and daily staff assignments to ensure adequate coverage and optimize team productivity.
- Managed payroll processing and approval to ensure accurate employee compensation.
Owner/Operator
The Reaper: Exterminating Services
Williamstown, NJ
10.2012 - Current
- Managed daily operations, ensuring efficient service delivery and customer satisfaction.
- Developed integrated pest management strategies tailored to client's specific needs and budget.
- Oversaw inventory management, maintaining optimal stock levels for equipment and pesticides.
- Established strong customer relationships, leading to increased client retention and referrals.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
BHT Lead
Pyramid Healthcare, Inc.
Hammonton, NJ
05.2023 - 07.2023
- Facilitated intake processing and provided direction, guidance, and support to BHT staff.
- Evaluated and revised staff documentation to ensure accuracy and compliance.
- Used critical thinking to break down problems, evaluate solutions, and address client/staff concerns.
- Managed crises and challenging situations effectively to ensure operation continuity.
BHT
Pyramid Healthcare, Inc.
Hammonton, NJ
02.2023 - 05.2023
- Performed regular rounds and client observations.
- Facilitated BHT lectures and monitored speaker meetings.
- Documented client concerns for clinical assessment and assisted medical staff in caring for clients during the detox process.
- Provided professional care and support in a high stress and challenging work environment.
- Processed intakes and performed float duties as assigned.
- Utilized de-escalation, redirection, and AFA/AMA blocking techniques to resolve client conflicts and promote the lasting benefits of recovery while encouraging client engagement in the program.
Maintenance Technician
Corsa Management
Williamstown, NJ
09.2001 - 09.2011
- Demonstrated a strong commitment to customer satisfaction, hospitality, and maintaining a high standard for quality of work.
- Implemented and oversaw pest management division.
- Trained new pesticide operators and provided guidance and support to licensed pest control professionals.
- Ensured compliance with federal and state regulations for the structural applications of pesticides.
Education
High School Diploma -
Williamstown High School
Williamstown, NJSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Public speaking
- Payroll processing
- Documentation and reporting
- Professionalism
- Self motivation
- Adaptability
Certification
CPR Certification
Approved Pyramid Healthcare, Inc. BHT Driver (NJ)
Certified Pesticide Applicator (NJ)
Certified Pesticide Business - Owner/Operator (NJ)
Timeline
BHT Supervisor
Pyramid Healthcare, Inc.
07.2023 - Current
BHT Lead
Pyramid Healthcare, Inc.
05.2023 - 07.2023
BHT
Pyramid Healthcare, Inc.
02.2023 - 05.2023
Owner/Operator
The Reaper: Exterminating Services
10.2012 - Current
Maintenance Technician
Corsa Management
09.2001 - 09.2011
High School Diploma -
Williamstown High School