Edward Morris IV
Cleveland
Summary
Dynamic Shift Manager with a proven track record at East Coast Custard, excelling in customer service and employee training. Expert in cash handling and decision-making, I implemented inventory systems that reduced waste and enhanced service efficiency. Committed to fostering a positive brand image while ensuring operational excellence.
Overview
2026
2026
years of professional experience
Work History
Shift Manager
East Coast Custard
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on best practices in food safety and hygiene protocols.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated shift schedules to enhance workforce productivity and coverage during peak hours.
Snow Removal
Spisak’s Outdoor
- Assisted with seasonal preparations, including snow removal and ice control measures, to maintain safe operating conditions year round.
- Assisted with snow removal efforts, ensuring roads were safe and accessible during winter months.
- Maintained clear walkways during winter months through snow removal and ice treatment efforts.
Customer Service
East Coast Custard
04.2022 - Current
- Delivered personalized customer service, fostering positive brand image.
- Worked with customer service to handle customer issues and needs
- Provided excellent customer service, addressing concerns promptly and professionally.
Education
High School Diploma -
Parma Senior/Normandy
Parma, OhioSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
Timeline
Customer Service
East Coast Custard
04.2022 - Current
Shift Manager
East Coast Custard
Snow Removal
Spisak’s Outdoor
High School Diploma -
Parma Senior/Normandy