Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Edward Novoa

Northampton,PA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

8
8
years of professional experience

Work History

Aldis Warehouse Assoicate

Aldis Distribution Center
Center Valley, PA
10.2024 - 12.2024
  • Used pallet jacks to move items to and from warehouse locations.
  • Received and processed incoming shipments, verifying accuracy of items against purchase orders.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Monitored stock levels and reordered supplies when necessary.
  • Staged and sorted multiple types of products for the loading dock.
  • Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
  • Maintained accurate inventory records through manual and computerized systems.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Maintained a safe working environment by adhering to safety protocols and guidelines.
  • Collaborated with team members to complete tasks efficiently and accurately.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Recognized by management for providing exceptional customer service, and helping other associates.

Sales Associate

Warner Art Glass
Whitehall, Pa
04.2024 - 09.2024
  • Showed customers around the store and what we offered
  • Scheduled hot glass encounters
  • Created online orders over the phone
  • Pulled inventory/ restocked inventory
  • Helped customers find the glass they were looking for
  • Helped the glass department cut sheets of glass when they needed me and cut glass for customers as well
  • Helped people find the best products they were looking for example: bits, grinders, saws, flux,casting,bevels and Faceted Jewels
  • Greeted every customer at the front door with coffee and gained a lot of communication skills by talking to all different types of people and age groups
  • excellent communication skills both verbal and written.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.


C & S Fork Lift Operator

Nate Diaz
125 North Commerce Way
03.2022 - 08.2023
  • March of 2022, I received a certification for pallet jack and forklift operation.
  • Dealt with the flow of production by organizing the pallet placement and stock
  • Printed Master Labels ensuring the correct pallet was shipped out correctly
  • Used standing forklift to move merchandise safely to the truck

UPS PACKAGE HANDLER

Weston
08.2019 - 02.2022
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Cooperatively worked with the production team to meet team quotas and goals
  • Responsible for scanning products with an rd scanner

C B Specialty Roofs

Roofing
Lehigh Valley
06.2020 - 06.2021
  • Reroofed Residential homes and businesses
  • Demonstrated proper education on all products to assist customers with their needs
  • experience working with shingles bitumen and metal

Junk Removal

Roger Marth
Serving The Lehigh Valley Area
06.2018 - 08.2019
  • Provided Professional and positive customer service assistance
  • Followed company quality guidelines set to ensure a positive guest experience
  • Lifted and removed equipment from businesses and residences

Landscaping

Hardscaping
06.2017 - 01.2025
  • specialized in trimming edges and fertilizing lawn for business and residential
  • Engaged with guests using trained selling skills to increase sales volume
  • Collaborated with team members to efficiently complete large-scale landscaping projects for both residential and commercial clients
  • Loaded and unloaded landscaping materials onto vehicles and equipment for transport
  • Enhanced garden aesthetics by implementing creative landscaping designs and plant arrangements.

Education

Some College (No Degree) - Real Estate

Real Estate License
Bethlehem, PA

Skills

  • Ability to lift 40 pounds
  • Excellent written and verbal communication
  • Problem solving
  • Goal-oriented
  • Customer Service Satisfaction Guaranteed
  • Complex Problem-solving
  • Team collaboration

References

Angelo Grello- CEO of Warner Art Glass

Warner Art Glass

610-570-4443

Matthew Hutchins 

Slatington police officer

610-730-2638

Matt Labeish

Aldis warehouse associate

610-417-0575

Timeline

Aldis Warehouse Assoicate

Aldis Distribution Center
10.2024 - 12.2024

Sales Associate

Warner Art Glass
04.2024 - 09.2024

C & S Fork Lift Operator

Nate Diaz
03.2022 - 08.2023

C B Specialty Roofs

Roofing
06.2020 - 06.2021

UPS PACKAGE HANDLER

Weston
08.2019 - 02.2022

Junk Removal

Roger Marth
06.2018 - 08.2019

Landscaping

Hardscaping
06.2017 - 01.2025

Some College (No Degree) - Real Estate

Real Estate License

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Edward Novoa