Overview
Work History
Education
Skills
Timeline
Generic

Edward Odu

Tucson,AZ

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Alorica
08.2024 - Current
  • - Handle inquiries and complaints with understanding and composure.
  • - Manage and de-escalate conflicts, negotiating acceptable solutions.
  • - Fully understanding customer needs and responding appropriately.
  • Facilitated coaching and mentoring of new agents to enhance performance and achieve company objectives.

Detailing Business Owner

Self-Employed
08.2023 - Current
  • - Operate and manage a successful detailing business, including acquiring clients and making outgoing calls.
  • - Handle all aspects of client interactions and service delivery, ensuring high levels of satisfaction and repeat business.

Support Agent

United Healthcare
12.2023 - 04.2024
  • - Adhere to company policies, procedures, and ensure data protection.
  • - Efficiently manage calls, documentation, and database access simultaneously.
  • - Maintain a positive attitude under stress; handle high-pressure situations.

Seasonal Petitioner

Field Works
05.2017 - 05.2023
  • - Engaged with the public, effectively initiating conversations and presenting compelling pitches to achieve goals.
  • - Worked independently, answering questions and managing interactions in various weather conditions and extended periods.

Ambassador

Amazon Warehouse
11.2019 - 11.2020
  • - Provided guidance and support to colleagues, helping them meet quotas and operate efficiently.
  • - Adapted to a high-paced environment, managing long periods of standing and maintaining productivity.

Education

High School Diploma -

Cholla High Magnet School
Tucson, AZ
05.2016

Skills

Adaptability and Problem-Solving

Exceptional Communication and Customer Service

Strong Organizational and Time Management Skills

Detail-Oriented with a Strong Work Ethic

Independent and Team-Oriented with Leadership Experience

Quick Learner and Multitasking Abilities

Timeline

Customer Service Representative

Alorica
08.2024 - Current

Support Agent

United Healthcare
12.2023 - 04.2024

Detailing Business Owner

Self-Employed
08.2023 - Current

Ambassador

Amazon Warehouse
11.2019 - 11.2020

Seasonal Petitioner

Field Works
05.2017 - 05.2023

High School Diploma -

Cholla High Magnet School
Edward Odu