Edward Peters

Successfully resolved escalated issues, ultimately building and strengthening long-lasting client relationships.

• Maintained high client retention rate by providing exceptional customer service and anticipating client needs
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Offer information management solutions for businesses to better manage, store and document data. Focus markets include finance, medical, universities & municipalities.

• Conducted risk assessments on all aspects of network infrastructure to identify vulnerabilities proactively before they became threats.
• Managed vendor relationships to negotiate favorable contracts for hardware procurement while maintaining budgetary requirements
• Backed up company data to distributed storage centers to avoid massive data loss, including management of storage and retrieval functions.
• Implemented network security measures to minimize data loss

• Maintained accurate system documentation, facilitating efficient troubleshooting and future updates.
• Acted as liaison between end-users and technical support teams, ensuring timely resolutions for reported issues.
• Enhanced security protocols for increased data protection and reduced potential risks.

• Scanned variety of medical, insurance, financial and municipal records for data storage.
• Conducted technical maintenance of all scanners and computers in office.

• Handled over 100 customer service calls per day in call center environment
• Provided technical support & focused on customer satisfaction