EDWARD POTTS
Plano,TX
Summary
Enthusiastic Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Although I have extensive Retail experience and knowledge of Fine Wine and Craft Beer, my PASSIONS include Coffee and Fitness from my education studying and living abroad.
Overview
28
28
years of professional experience
Work History
Beer & Wine Customer Service Specialist
HEB Grocery Store
McKinney, TX
04.2023 - 07.2024
- Responsible for maintaining a well-stocked and organized department, ensuring superior customer service in a retail grocery setting.
- Offered excellent customer support by effectively addressing and resolving inquiries, questions, and concerns.
- Maintained a high level of professionalism while interacting with customers.
Beer and Wine Clerk
Market Street/United
Allen, TX
12.2008 - 07.2020
- Assisted customers in selecting the right wine or craft beer for their particular taste and occasion.
- Provided experienced product knowledge to customers regarding various types of wines and craft beers.
- Provided superior service while answering store and merchandise questions and led customers to wanted items throughout the store.
Customer Service Manager
Garrison Gardens Nursery
Plano, TX
07.1998 - 08.2006
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement.
- Monitored staff performance to ensure adherence to customer service standards.
Coffee Shop Assistant Manager
Mr. Roberts Coffee Shop
Stockholm , Sweden
11.1996 - 03.1998
- Provided excellent customer service by responding promptly to customer inquiries and requests.
- Assisted customers with coffee bean variety selection, offering recommendations based on personal preferences.
- Assisted in writing weekly department schedules, ordering, organizing and roasting green coffee beans.
Education
Bachelor of Science - Foreign Languages Education
Millersville University of Pennsylvania
Millersville, PASkills
- Excellent interpersonal and communication skills
- Superior Customer Service
- Regulatory Compliance
- Problem and Complaint Resolution
- Extensive knowledge of specialty food products and preperation
- Coffee expertise
Affiliations
- I am a certified Personal Trainer for General and Older Populations.
- I am a long distance bicyclist and compete in Regional Competitions in Texas.
Accomplishments
- I won my age group 6 times in different Divisions at the Wichita Falls, Texas 'Hotter Than Hell 100' Bicycle race.
Timeline
Beer & Wine Customer Service Specialist
HEB Grocery Store
04.2023 - 07.2024
Beer and Wine Clerk
Market Street/United
12.2008 - 07.2020
Customer Service Manager
Garrison Gardens Nursery
07.1998 - 08.2006
Coffee Shop Assistant Manager
Mr. Roberts Coffee Shop
11.1996 - 03.1998
Bachelor of Science - Foreign Languages Education
Millersville University of Pennsylvania
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