Samantha Gonzalez
Fredericksburg,TX
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
2
2
years of professional experience
Work History
Beer/Wine Customer Service
HEB
09.2023 - Current
- Cultivated professional relationships with customers and other HEB partners.
- Balanced multiple priorities simultaneously while maintaining a strong focus on delivering superior service experiences for each customer interaction.
- Submitted and ensured special orders were filled.
- Streamlined communication for efficient problem-solving, ensuring prompt responses to customer queries.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
GM Coach
Walmart
06.2023 - 08.2023
- Increased FTPR by roughly 40% for apparel and maintained 90% in homeliness
- Closed annual sales gap in apparel by 3% in 3 months
- Responsible for opening and closing procedures
- Scheduling of associates and hourly supervisors
- Delegated work to employees based on shift requirements, individual strengths, and unique training.
Apparel Team Lead
Walmart
- Monitored employee productivity and provided constructive feedback and coaching
- Checked store displays to maintain correct amount of merchandise
- Evaluated performance of team members and suggested methods to improve individual productivity
- Cleaned shelves, counters, and tables to maintain organized store
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current
- Maintained knowledge of sales and promotions, return policies, and security practices
- Ticketed, arranged, and displayed merchandise to promote sales.
Food & Consumables Team Lead
Walmart
- Rotated stock items and ingredients to maintain freshness
- Supported sales team members to drive growth and development.
Front End Team Lead
Walmart
10.2021 - 06.2023
- Monitored cash drawers in checkouts to verify adequate cash supply
- Handled payment processing and provided customers with receipts, proper bills, and changes
- Resolved customer problems by investigating issues, answering questions, and building rapport
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
Education
No Degree - Business Management And Leadership
Bellevue University
Bellevue, NEAssociate of Science - Child Development
San Diego Mesa College
San Diego, CA05.2019
Skills
- Management
- Sales
- Communication
- Leadership
- Inventory Management
- Brand Awareness
- Customer Service
- Cross-functional Collaboration
References
References available upon request.
Timeline
Beer/Wine Customer Service
HEB
09.2023 - Current
GM Coach
Walmart
06.2023 - 08.2023
Front End Team Lead
Walmart
10.2021 - 06.2023
Apparel Team Lead
Walmart
Food & Consumables Team Lead
Walmart
No Degree - Business Management And Leadership
Bellevue University
Associate of Science - Child Development
San Diego Mesa College
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