Edward Roberts
Training Instructor
Drexel Hill,PA
Summary
Talented Training Instructor adept at developing, implementing and conducting diverse training courses for Type clients. Collaborative and insightful professional familiar with a range of training needs and successful at delivering instruction through diverse methods. Excellent communication, planning and time management abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
35
35
years of professional experience
Work History
Customer Service Representative
Quality Food Services
05.2006 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Railway Surveying
Survey Inspection Systems
01.2002 - 05.2005
- Performed boundary, topographic and traverse land surveys.
- Utilized established field surveying strategies to perform high-quality work.
- Compiled information necessary to stake projects for construction using engineering plans.
- Compared computations from field surveys against historical data and other documentation to determine accuracy of data.
Training Instructor
Amazon
03.2021 - 07.2023
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Evaluated training needs and developed appropriate class offerings.
- Maintained compliance with company standards, regulatory requirements and quality goals.
- Coached junior training staff on correct procedures and optimization strategies.
Registered Nurse
NHS UK
02.1988 - 12.2001
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Education
Associate Degree In Nursing - Nursing
Hammersmith Hospital School of Nursing
Hammersmith Hospital London W12 OHS05.1991
Skills
- Group and Individual Instruction
- Trainer Mentoring
- Course Planning
- First Aid
- Payment Collection
- New Employee Onboarding
- Training Initiatives
- Quality Control
- Emergency Preparedness
- Interpersonal Communications
- New Hire Training
- Patient Information
- Employee Surveying
- Individual Trainings
- Coaching and Development
- Improve Job Skills
Timeline
Training Instructor
Amazon
03.2021 - 07.2023
Customer Service Representative
Quality Food Services
05.2006 - 02.2021
Railway Surveying
Survey Inspection Systems
01.2002 - 05.2005
Registered Nurse
NHS UK
02.1988 - 12.2001
Associate Degree In Nursing - Nursing
Hammersmith Hospital School of Nursing
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