Edward Rodriguez-Hardy
Virginia Beach,VA
Summary
Accomplished Service Technician with a proven track record at Advanced Electrical Services Inc., specializing in installation and repair. Demonstrates exceptional attention to detail and troubleshooting abilities, ensuring over 95% customer satisfaction through effective communication and adherence to safety protocols. Expert in diagnosing operational issues and delivering efficient preventive maintenance solutions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Technician
Door Pro LLc
07.2020 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Service Technician
Dormakaba USA
02.2017 - 02.2020
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Electrician
Advanced Electrical Services Inc.
03.2014 - 03.2017
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
Service Technician
Doormation
02.2008 - 11.2013
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Education
No Degree - Electrical Equipment Installation And Repair
Tidewater Electrical Contractors
06.2003
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
Certification
AAADM CERTIFED
Timeline
Service Technician
Door Pro LLc
07.2020 - Current
Service Technician
Dormakaba USA
02.2017 - 02.2020
Electrician
Advanced Electrical Services Inc.
03.2014 - 03.2017
Service Technician
Doormation
02.2008 - 11.2013
No Degree - Electrical Equipment Installation And Repair
Tidewater Electrical Contractors
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