Edward Rogers
Fort Myers,FL
Summary
Dynamic Customer Service Representative with proven expertise at Purple Rain Vape And Smoke, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Recognized for upselling products and maintaining high satisfaction levels, while consistently demonstrating strong attention to detail and a commitment to safety. I'm willing to learn and do everything needed to succeed for my teammates and for the company.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Purple Rain Vape And Smoke
11.2022 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Consistently lifted materials weighing as much as 60 pounds.
Education
Diploma -
John Adams High School
Miami, FL2008
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Willingness to learn
- Attention to detail
- Safety awareness
- Heavy lifting
- Punctual and reliable
- Self-motivated and disciplined
- Cleaning and organizing
Timeline
Customer Service Representative
Purple Rain Vape And Smoke
11.2022 - 04.2025
Diploma -
John Adams High School
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