Edward Salvati

• Oil Change Service: Oil and filter changes, inspection of oil leaks, and working with the foreman to determine the source.
• Multi-point Inspections: Full multi-point inspection.
• Tire & Wheel Service: Tire rotations, mounting, balancing, plug/patch repairs, brake/tire inspections, basic alignment checks and correction, proper torquing to manufacturer specifications, TPMS replacement and reprogramming, and wheel stud replacement.
• Experience with Euro & Domestic Vehicles: Frequently assigned work on BMW, Mercedes-Benz, Volvo, Chevrolet, Toyota, and other off-brand vehicles.
• Diagnostics & Systems: Subaru vehicle diagnostics (SSM3/SSM4), OBD2 scan tool diagnostics, battery testing and replacement.
• Shop Operations: Hydraulic lift operation/maintenance, and adherence to safety procedures.
• Customer Interaction: Advising customers on vehicle features, maintenance reminders, and service recommendations.
• Additional Responsibilities: Post-delivery inspections, bulb replacements, and entrusted use of company vehicles for customer shuttles, parts runs, and vehicle delivery across New England.

During my tenure at Best Buy, I refined my foundation in sales and customer service by working in a high-volume retail environment that catered to a diverse range of customer needs. I gained experience handling purchases, special orders, and appointment scheduling, while strengthening my ability to communicate clearly and work effectively with both customers and team members.

Key contributions and skills developed:

• Customer Service: Assisted customers with purchases, technical support, order issues, and service coordination.
• Sales & Financing: I engaged customers in discussions about our store financing options and credit cards, always aiming to find the most flexible and suitable payment solutions for their needs.
• Technical Support: I proactively guided customers through troubleshooting their tech issues, always ready to advise cases to on-site or in-home technicians when necessary.
• Coordination & Scheduling: Created and managed customer appointments, including in-store service and home installation.
• Operational Support: I played a key role in maintaining the sales floor's readiness by diligently stocking and organizing merchandise.
• Asset Protection Exposure: Gained introductory knowledge of surveillance, asset protection, and retail security procedures.

In the winter of 2023, I had a temporary job at Quality Auto Care of Cazenovia. During my tenure, I developed a deep interest in automotive technology and general vehicle maintenance. I also got a good understanding of the work life and structure of a trade career. My daily tasks involved changing and balancing tires, doing oil changes, storing used motor oil, managing customers' tires, and assisting professional mechanics.

During the period of March 2023 to August 2023, I held a position in the Uniforms Department at the Navy Exchange. My primary responsibilities included overseeing cash register operations, maintaining effective communication with customers, and collaborating with service members to facilitate alterations to military uniforms (both dress and work attire). Additionally, I was responsible for ensuring the systematic organization, replenishment, and maintenance of the inventory of uniforms.