Edward Sanders
West Melbourne
Summary
Dynamic Account Manager with a proven track record at Southeastern Chemical Industries LLC, enhancing client satisfaction through exceptional customer service and strong relationship-building. Skilled in account management and negotiation, I effectively resolved escalated issues, ensuring high client retention and loyalty while expanding the client base through proactive communication and collaboration.
Overview
27
27
years of professional experience
Work History
Account Manager
Southeastern Chemical Industries LLC
04.2011 - 07.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Negotiated prices, terms of sales and service agreements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Account Manager
Whitaker Oil Company
10.1998 - 03.2011
Education
Bachelor of Science - Business
University of Tennessee
Knoxville, TN06-1975
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Timeline
Account Manager
Southeastern Chemical Industries LLC
04.2011 - 07.2025
Account Manager
Whitaker Oil Company
10.1998 - 03.2011
Bachelor of Science - Business
University of Tennessee
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