Edward Shinkoskey
Woods Cross,UT
Summary
I am a dedicated and detail-oriented professional with extensive experience in customer service and cashier roles. My strong communication skills and ability to engage with customers create a welcoming environment that enhances their shopping experience. I have a proven track record of accurately processing transactions and managing cash flow, ensuring efficiency and accuracy at the register.
My problem-solving abilities allow me to handle customer inquiries and resolve issues quickly, contributing to high levels of customer satisfaction. I thrive in fast-paced settings and am skilled at multitasking, which enables me to maintain a positive attitude even during busy periods
Overview
4
4
years of professional experience
Work History
Professional Chauffeur
Uber And Lyft
Salt Lake City, Utah
05.2020 - Current
- Scheduled daily routes to ensure timely arrival at destinations.
- Followed up on customer feedback after each trip for quality assurance purposes.
- Adapted quickly to changing situations and adjusted route plans if needed.
Shop Assistant
Amazon
Salt Lake City, UT
01.2023 - 02.2024
- Processed online orders accurately and timely for delivery or pickup in-store.
- Maintained up-to-date knowledge of current sales promotions and advertisements.
- Monitored stock levels and alerted management when supplies are running low or need replenishing.
Customer Service Representative
Walmart
Centerville, Utah
04.2023 - 01.2024
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved customer complaints promptly and efficiently.
Stocker
Natural Grocers
Bountiful, Utah
03.2023 - 11.2023
- Received and processed incoming shipments of merchandise.
- Monitored expiration dates of perishable items to ensure freshness.
- Sorted returned merchandise for restocking or disposal.
Education
High School Diploma -
Great Basin High School
Clearfield, UT08-2010
Skills
- 1 **Effective Communication**: Ability to convey information clearly and listen actively to understand customer needs
- 2 **Problem-Solving**: Skill in identifying issues and providing solutions quickly to enhance customer satisfaction
- 3 **Cash Handling**: Proficiency in accurately processing cash, credit, and digital transactions while maintaining a balanced register
- 4 **Attention to Detail**: Careful focus on details to avoid errors in transactions and ensure customer requests are met accurately
- 5 **Time Management**: Ability to manage multiple tasks efficiently, especially during peak hours, to minimize wait times for customers
- 6 **Empathy**: Understanding and addressing customer emotions and concerns with compassion and patience
- 7 **Product Knowledge**: Familiarity with store products and services to provide accurate information and recommendations to customers
- 8 **Conflict Resolution**: Capability to handle difficult situations or complaints calmly and professionally, ensuring a positive outcome
- **Team Collaboration**: Working effectively with colleagues to ensure smooth operations and a cohesive work environment
- **Adaptability**: Flexibility to adjust to changing situations, such as unexpected customer demands or shifts in store policies
Timeline
Customer Service Representative
Walmart
04.2023 - 01.2024
Stocker
Natural Grocers
03.2023 - 11.2023
Shop Assistant
Amazon
01.2023 - 02.2024
Professional Chauffeur
Uber And Lyft
05.2020 - Current
High School Diploma -
Great Basin High School