Edward Stillwell
Yorklyn,DE
Summary
Dynamic Senior Business Development Representative with expertise in customer service, multitasking, and critical thinking. Successfully cultivated client relationships to enhance service delivery, achieving notable departmental records and ensuring compliance with company standards.
Overview
5
5
years of professional experience
Work History
Senior Business Development Representative
Ameribest Home Care
Philadelphia, PA
10.2024 - Current
- Presented tailored service offerings to prospective clients and direct care workers, emphasizing unique benefits of home care within the company.
- Cultivated client relationships to identify and address home care needs.
- Set multiple records in the department with weekly gross profit and new participant admissions.
- Maintained accurate records of client interactions and business development activities for reporting purposes.
- Facilitated cross-departmental communication to enhance participant service delivery.
Client Staffing Specialist
Ameribest Home Care
Philadelphia, PA
01.2023 - 10.2024
- Evaluated caregiver performance, resolving staffing issues to maintain service quality.
- Coordinated staffing for participants immediately upon receipt of new referrals to ensure timely service request from service coordinators.
- Implemented case start procedures, ensuring compliance with company standards for effective onboarding.
Client Services Coordinator
Ameribest Home Care
Philadelphia, PA
10.2021 - 12.2023
- Managed caseload of 125+ participants, supporting colleagues with their caseloads to ensure consistent service delivery
- Answered high volume of inbound calls, providing timely assistance and information to participants
- Accurately reported hospitalizations, fraud, abuse, and negligence with Quality Assurance Team and Service Coordinators
- Coordinated staffing shifts to guarantee participants received necessary care and support
- Recorded PTO requests for direct care workers to ensure accurate scheduling.
Education
Bachelor of Arts - Human Services
Rowan University
Glassboro, NJ05-2021
Skills
- Client relationship management
- Cross-department collaboration
- Customer service
- Conflict resolution
- Critical thinking
- Continuous professional improvement
- Multitasking
- Record keeping
Accomplishments
- Outstanding Achievement Award (2025)
Timeline
Senior Business Development Representative
Ameribest Home Care
10.2024 - Current
Client Staffing Specialist
Ameribest Home Care
01.2023 - 10.2024
Client Services Coordinator
Ameribest Home Care
10.2021 - 12.2023
Bachelor of Arts - Human Services
Rowan University