Summary
Overview
Work History
Education
Skills
Timeline
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Edward Strachan

Miami,FL

Summary

Detail-oriented leader and team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Dock Lead Supervisor

AT&T
07.2022 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Learned every team members' role to offer skilled backup during shortages and high-volume periods.
  • Delivered superior customer service in every interaction and skillfully resolved conflicts.
  • Coordinated supervisory assignments to maintain strong front-line leadership over operations.
  • Completed data entry tasks with accuracy and efficiency.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Scanned documents and saved in database to keep records of essential organizational information.

Selector

Caterpillar Inc
03.2017 - 07.2018
  • Kept records accurate and current by documenting movements in company system.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Verified product quantity and quality to determine accuracy of orders and reduce errors.
  • Entered package information into company's computer system.
  • Followed orders precisely for correct items and quantities.
  • Prepared and checked outbound shipments for accuracy.

Warehouse Associate

Office Depot Inc
01.2014 - 07.2014
  • Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.

Broker

PV Trucking LLC.
07.2009 - 11.2013
  • Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
  • Contacted existing customers to update accounts and confirm deals.
  • Coordinated insurance coverage for goods and packages.
  • Operated computer systems to track shipments to improve efficiency and accuracy.
  • Collaborated with team members to resolve challenges and improve productivity.

Education

High School Diploma -

Miami Carol City High School
Miami, FL
06.2003

Skills

  • Attention to detail
  • Customer Escalations
  • Issue and Conflict Resolution
  • Microsoft Office
  • Research
  • Professional Phone Etiquette
  • Typing Proficiency
  • Team Leadership
  • Verbal and Written Communication

Timeline

Dock Lead Supervisor

AT&T
07.2022 - Current

Selector

Caterpillar Inc
03.2017 - 07.2018

Warehouse Associate

Office Depot Inc
01.2014 - 07.2014

Broker

PV Trucking LLC.
07.2009 - 11.2013

High School Diploma -

Miami Carol City High School

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Edward Strachan