Edward Thomas
Mckeesport
Summary
Professional merchandising expert with focus on executing product displays and optimizing inventory management. Known for collaborative approach and consistent delivery of results in dynamic retail environments. Reliable team player with strong organizational skills and adaptability.
Overview
22
22
years of professional experience
Work History
Merchandising Execution Team Associate
Home Depot
07.2017 - 11.2024
- Contributed to a positive work environment by fostering strong teamwork among associates and actively participating in staff meetings.
- Developed strong relationships with vendors, negotiating favorable terms and ensuring timely delivery of products.
- Processed merchandise returns efficiently, resolving customer issues while maintaining strict adherence to company guidelines.
- Maintained a clean, organized store environment by executing detailed planograms and adhering to established visual guidelines.
Merchandising Associate
Best Buy
06.2015 - 07.2017
- Improved product visibility by creating eye-catching merchandise displays.
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Increased overall store performance with consistent attention to detail in visual merchandising efforts.
Customer Service Representative
OPN US GOVERNMENT
10.2002 - 06.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Education
Business Management
Austin Peay State University
Clarksville, TN05-1996
Skills
- Product display optimization
- Store layout planning
- Shelf maintenance
- Stock replenishment
- Cross-merchandising
- Seasonal planning
- Promotional displays
- Planogram execution
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Critical thinking
- Excellent communication
- Team collaboration
- Hand and power tool operation
- Detail-oriented
- Pricing and shelf labeling
- Product knowledge
- Laptop and mobile device use
- Professionalism
- Quality control
- Time management abilities
- Physical stamina
- Visual merchandising
- New display creation
Affiliations
- AUSA
Timeline
Merchandising Execution Team Associate
Home Depot
07.2017 - 11.2024
Merchandising Associate
Best Buy
06.2015 - 07.2017
Customer Service Representative
OPN US GOVERNMENT
10.2002 - 06.2014
Business Management
Austin Peay State University
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