Edward Townsend
Chicago,IL
Summary
Dynamic General Manager with a proven track record at CubeSmart Self Storage, excelling in operations management and team building. Expert in budget control and process improvement, fostering a culture of excellence. Adept at enhancing customer relations and driving productivity, leveraging strong leadership to achieve organizational goals.
Overview
18
18
years of professional experience
Work History
General Manager
CubeSmart Self Storage
01.2022 - Current
- Assisted in developing operational strategies to enhance team productivity.
- Supported daily management tasks, ensuring smooth business operations.
- Learned inventory management systems to track and control stock levels.
- Collaborated with staff to identify process improvements and streamline workflows.
- Observed customer interactions to understand service delivery standards and expectations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
General Manager
Epic Investments
03.2017 - 10.2021
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Laborer
Ford Assembly Plant
01.2011 - 03.2017
- Operated heavy machinery to complete tasks efficiently and safely.
- Assisted in loading and unloading materials, ensuring proper handling and storage.
- Maintained clean and organized workspaces to promote safety and efficiency.
- Collaborated with team members to streamline workflow processes on job sites.
Limousine Driver
Gatling's Funeral Home
11.2007 - 10.2010
- Ensured timely and safe transportation for clients in luxury vehicles.
- Maintained vehicle cleanliness and operational efficiency through regular inspections.
- Provided exceptional customer service by addressing client needs and preferences.
- Navigated routes efficiently using GPS technology to minimize travel time.
Education
No Degree - Business Management
Lincoln Trail College
Robinson, ILSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Customer relations
- Relationship building
Timeline
General Manager
CubeSmart Self Storage
01.2022 - Current
General Manager
Epic Investments
03.2017 - 10.2021
Laborer
Ford Assembly Plant
01.2011 - 03.2017
Limousine Driver
Gatling's Funeral Home
11.2007 - 10.2010
No Degree - Business Management
Lincoln Trail College
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