Open To Work
Edward Vaillancourt
Operations management
Post Falls,ID
Work Preference
Summary
Experienced with operational oversight, including process improvement and team leadership. Utilizes strategic planning to streamline operations and boost productivity. Track record of fostering team collaboration and maintaining high standards of performance.
Overview
23
23
years of professional experience
Work History
Operations Supervisor
Agiliti
Spokane, WA
04.2014 - 01.2026
- Oversaw daily operations of district office, emphasizing team performance optimization aligned with financial and operational objectives.
- Directed strategic initiatives for district operations, ensuring timely delivery of equipment and services.
- Oversaw daily operations management for district office.
- Oversaw equipment and service delivery to consistently exceed customer expectations.
- Oversaw performance management initiatives to drive revenue growth and meet budgetary goals.
- Spearheaded implementation of customer-centric processes and cultural initiatives.
- Spearheaded performance enhancement by establishing clear expectations and ensuring team accountability.
- Collaborated with account executives to drive district revenue growth.
- Oversaw equipment and supply management practices to enhance operational efficiency.
- Spearheaded recruitment, training, and development initiatives for employees.
- Led comprehensive audits and internal reviews of business management practices.
- Mentored and trained staff on best practices and safety protocols.
- Streamlined operational workflows to enhance efficiency across multiple departments.
CSR/Rental Agent
HERTZ/THRIFTY
Spokane, WA
01.2012 - 04.2014
- Provide excellent customer service, sales to rental customers.
- Marketing corporate and dealer accounts to ensure growth of location.
- Work with insurance companies, body shops, repair facilities and dealer for replacement rentals.
- Ensure top incremental sales of LDW, PAI, and SLI supplemental insurance on customer contracts to minimize loses.
- Complete accurate accounting reports, contract reports for prompt payment.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted customers in selecting appropriate vehicles based on their needs and preferences.
- Handled escalated customer concerns, providing effective solutions while maintaining satisfaction levels.
Maintenance Technician-Police Department
City of Post Falls Public Works Department
Post Falls, ID
03.2005 - 01.2012
- Worked in secured areas with Master Key access.
- Maintained security clearance to access secured areas of the building.
- Handled secured records for disposal.
- Conducted routine maintenance on city facilities and equipment to ensure optimal functionality.
- Diagnosed mechanical issues, implementing effective repair solutions for various public works systems.
- Maintained accurate records of maintenance activities, ensuring compliance with safety regulations and standards.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
Workforce Coordinator
Ambassador Programs, Inc
Spokane, WA
03.2003 - 03.2005
- Responsible for providing operational sales support to clients.
- Achieved improved service levels by monitoring real-time call metrics and analyzing call handle times and after-call work activities. Identified trends and spikes in overall line group call volume to inform staffing decisions. Enhanced operational efficiency through strategic evaluation of staffing levels against service demands.
- Communicate issues affecting call volume in relation to staff.
- Managed communication between departments to ensure alignment on project timelines and deliverables.
- Analyzed staffing needs and forecasted hiring requirements based on project demands and seasonal trends.
- Coordinated workforce schedules to optimize resource allocation and enhance operational efficiency.
Education
Business Management - College Course's
North Idaho College
Coeur d'Alene, ID08.1989
High school diploma or GED - Business Management
Post Falls High School
Post Falls, ID05.1988
Skills
- Sales support and management
- Warehouse and inventory control
- Team relations and employee engagement
- Data analysis and financial reporting
Certificates
FranklinCovey Certificate of completion in the following categories:
The 7 Habits of Highly Effective People® Signature Program
• Take initiative. • Define mission, vision, and values. • Balance key priorities. • Build productive relationships. • Improve interpersonal communication. • Leverage creative collaboration. • Achieve life balance.
Project Management™ • Implement a project-management process. • Create a clear vision statement that reflects key stakeholder buy-in. • Break projects into small pieces to create a plan and a timeline. • Coordinate project workload with weekly and daily schedules. • Evaluate success and identify future improvements.