Ondrea Holland

Increased cost savings through category management and spend-shifts, while balancing inventory through complex market analysis. Strongly focused on balancing diversity spending with purposeful vendor selection throughout the procurement process. Hosted project management calls to review performance metrics, deadlines, action items and SLAs. Gather data for contract preparation, prepare proposals and negotiate vendor/supplier contracts. Provide insightful weekly reports on various KPI metrics and recommend continuous process improvements, utilizing tools such as Advanced Excel, Dashboard, Power BI, SharePoint, Salesforce, CRM, SAP, Access, and SQL.
● Manages comprehensive Excel MDM for 10K+ parts, and executes daily updates to pricing, descriptions, UOM, and lead times, etc.
● Optimizes sourcing processes by leveraging data analysis, category management, industry trends and negotiation skills.
● Maintains contract and legal documents database while ensuring company and regulatory compliance.

Exceeded B2B sales targets by selling voice and data products, demonstrating self-motivation and a strong drive to succeed. Prepared comprehensive proposals, negotiated contract pricing, terms and conditions while establishing vendor relationships. Managed supplier diversity targets and client relations, coordinated vendor installations, thereby establishing seamless integration of services. Ensured project timelines were met by hosting weekly conference calls with clients, suppliers and my team, providing regular progress reports and updates.
● Achieved recognition through the prestigious President's Club Award for outstanding sales performance.
● Established a new KPI reporting structure to enhance sales tracking and supplier performance analysis.
● Maintained strict adherence to Service Level Agreements (SLA’s) and contract terms and conditions, thereby providing exemplary customer service throughout the entire sales process.

Initially as an Account Executive, sold telecom services such as VPNs, T1 & T3’s, web hosting and phone service receiving Presidents Club Award. Made sale to local sports team, resulting in Trade Agreement for advertising that significantly increased public exposure for then startup company, later acquired by Windstream. Later transitioned to Sales Support Manager leading a team of sales support professionals. Streamlined workflow processes to enhance the sales team’s experience and efficiency.
● Identified need and reduced company travel expenses for individual training by authoring training manual on internal system used for proposals, sales funnels, order entry, provisioning and billing, then provided classroom training.
● Spearheaded quality assurance through cross-functional collaboration with onsite software developer to identify issues, ensuring system reliability and augmenting the user experience.Streamlined processes to enhance the customer’s experience and satisfaction, which also increased team efficiency. Managed a team of ten sales support professionals, prepared and delivered performance appraisals. Proactively authored the first comprehensive training manual for the internal system RIO (Rapid Integrated Ordering System), and led both classroom and individual training sessions, becoming the Subject Matter Expert (SME) for all RIO-related inquiries. Acted as primary account manager for the company’s two largest clients (FDN Communications until being acquired by NuVox), overseeing all aspects from sales to billing, writing and placing orders, to service upgrades.
● Enhanced team proficiency and reduced error rates by implementing a training program for the internal system.
● Spearheaded cross-functional collaboration with onsite developers and programmers to debug the system, securing system reliability and augmenting the user experience.