Ondrea Holland

Increased cost savings through category management and spend-shifts while balancing our inventory through complex market analysis. Furthermore, strongly focused on balancing our diversity spending by observing category metrics and discerning vendor selection. Led vendor management calls to review performance metrics and SLA’s, prepared proposals assuring profitability, vendor’s primary point of contact and identified areas for continuous process improvement. Gathered data for contract preparation, performed contract modifications and collaborated to resolve contract disputes. Provided insightful supplier performance auditing and results reporting. Utilized tools such as Advanced Excel, Dashboard, Power BI, SharePoint, Salesforce, CRM, SAP, Access, and SQL.
● Managed comprehensive Excel MDM for 10K+ parts, and executed daily updates to pricing, descriptions, UOM, and freight policies.
● Optimized sourcing processes by leveraging data analysis, market research, industry trends and negotiation skills.
● Maintained contract and legal documents database while ensuring company and regulatory compliance.

Exceeded B2B sales targets by selling voice and data products to businesses, demonstrating self-motivation and a strong drive to succeed. Prepared comprehensive proposals, negotiated contract pricing and terms and conditions, established and championed vendor relationships. Managed supplier diversity targets and client relations, coordinated vendor installations, thereby establishing seamless integration of services. Ensured project timelines were met by hosting weekly conference calls with client, supplier and my team, providing regular progress reports and updates.
● Achieved recognition through the prestigious President's Club Award for outstanding sales performance.
● Established a new KPI reporting structure to enhance sales tracking and supplier performance analysis.
● Maintained strict adherence to Service Level Agreements (SLA’s) and contract terms and conditions, thereby providing exemplary customer service throughout the entire sales process.

Streamlined processes to enhance the customer’s experience and satisfaction, which also increased team efficiency. Managed a team of ten sales support professionals, balanced and delegated workload, prepared and delivered performance appraisals. Acted as primary account manager for the company’s two largest clients (at the time it was FDN Communications prior to being acquired by NuVox), overseeing all aspects from sales to billing, writing and placing orders, to service upgrades. Authored the first comprehensive training manual for the internal system RIO (Rapid Integrated Ordering System), and led both group and individual training sessions, becoming Subject Matter Expert (SME) for all RIO-related inquiries.
● Enhanced team proficiency and reduced error rates by implementing a training program for the internal system.
● Spearheaded cross-functional collaboration with onsite developers and programmers to debug the system, securing system reliability and augmenting the user experience.