Edward Wescott
Atlantic Beach
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
22
22
years of professional experience
Work History
RCA USPS
United States Post Office
Atlantic Beach
2023.08 - Current
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Operated a variety of machinery and tools safely and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Mortgage Loan Processor
PHH Mortgage Services
Mount Laurel
2003.07 - 2016.04
- Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
- Utilized loan processing software for data entry and to streamline workflow.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Managed communication between loan officers, underwriters, and clients to ensure timely processing.
- Completed closing process by collaborating with attorneys, title companies and government clerks.
- Presented loan and repayment schedules to customers.
- Managed pipeline of loan applications to ensure efficient processing.
- Reviewed and verified loan application documents for completeness and accuracy.
- Monitored loan processing timelines to meet closing deadlines.
- Contacted outside sources, references and vendors to verify client financial information.
- Reviewed HUD-1 settlement statements prior to closings.
- Assembled and compiled documents for loan closings.
- Checked applicant credit, personal references and employment histories.
- Trained new loan processors on company procedures and loan processing software.
- Collected required documentation from clients, such as proof of income and employment verification.
Education
Associate of Science - Computer Information Systems
Palm Beach Atlantic
West Palm Beach, FL2004-09
Skills
- Customer service
- Financial analysis
- Loan processing
- Data entry
- Machine operation
- Effective communication
- Problem solving
- Pipeline management
- Conflict resolution
- Training others
- Microsoft office
- Organization and time management
- Customer relations
Timeline
RCA USPS
United States Post Office
2023.08 - Current
Mortgage Loan Processor
PHH Mortgage Services
2003.07 - 2016.04
Associate of Science - Computer Information Systems
Palm Beach Atlantic