MERGERON BILLINGS
Jefferson,GA
Summary
Dedicated Mail Carrier with clean driving record and extensive familiarity with local communities, thoroughfares and streets. Delivered mail and packages to recipients while safely performing job functions and meeting deadlines. Excellent planning and communications skills enabled desired results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level job position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
USPS - City Mail Carrier
Athens
10.2021 - Current
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided
- Loaded and secured items in trucks to avoid damage to parcels during delivery
- Enhanced customer satisfaction with timely and accurate deliveries, adhering to strict schedules and protocols
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs
- Promoted safety standards by maintaining a clean driving record and following proper vehicle maintenance procedures
- Assisted customers in resolving issues related to incorrect mail delivery or missing packages, ensuring prompt resolutions
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
T.I.C.A. Parts - Final Inspection
Pendergrass
04.2020 - 09.2021
- Identify acceptable components and reject defective products
- Train and mentor new employees to maximize performance and customer satisfaction
- Generate detailed reports outlining inspection and testing results
- Perform visual and NDT inspections using gauges to find defects
- Test individual items and collect samples for further evaluation.
Axiom, T.I.C.A. Parts - Machine Operator
Pendergrass
11.2019 - 04.2020
- Set up machines for various jobs to support compliance with manufacturing
- Perform maintenance to improve machine function
- Document daily production data and submit time logs to keep management up to date
- Paint and apply protective coating to various parts of machine to prevent water, oxygen, and electrolytes from contacting the metal.
Rohrer Corporation - Quality Control Inspector
Buford
01.2017 - 11.2019
- Follow rules of quality control
- Maintain and repair products
- Complete non-destructive tests and visual inspections daily
- Develop and implement safe practices for defect prevention
- Consult with engineers to resolve quality, production, and efficiency problems that may occur
- Draft detailed reports outlining performance, quality, and defect rates.
United States Postal Service - Rural Carrier Associate
Gainesville
01.2012 - 01.2017
- Operating LLV vehicle and delivering mail to rural locations in all weather conditions
- Follow rules and regulations to provide safety for customers and team members
- Meet performance target through demanding work and efficient handling
- Sort and process mail for an organized distribution and maintain accurate records for delivery
- Deliver and collect mail to businesses and residents using satchels, cars, and small trucks.
Jackson County Head Start - Assistant Teacher Aid
Jefferson
03.2006 - 01.2012
- Assist instructor with implementing lessons and activities
- Manage files, prepare materials, and update records
- Supervise children and engage in activities
- Assist in developmental programs and activities to encourage improvement in students academically
- Supervise field trips to maintain a safe environment
- Provide one-on-one assistance and tutoring to students who require additional help.
Dial America - Inbound and Outbound Customer Service
Athens
01.2004 - 03.2006
- Demonstrate enthusiastic commitment and provide outstanding customer service
- Boost team morale through support and collaboration
- Provide customer support and resolve queries to improve customer relations
- Utilize analytical skills to address customer needs
- Achieve a 15% increase in customer satisfaction ratings.
Education
Associate Of Science - Medical Assisting
Education Resource of Georgia
Lilburn, GA07.2006
Skills
- Material testing
- Microsoft Office Programs (Word, PowerPoint, Excel, Outlook)
- Vehicle inspecting
- Quality assurance controls
- Problem solving
- Customer Service
- Mail Sorting
- GPS use
- Equipment assembly
- Behavior modeling
- High priority mail
- Active Listening
- Inbound Customer Service
- Professional Customer Service
- Script Reading
- Warm Calling
Timeline
USPS - City Mail Carrier
10.2021 - Current
T.I.C.A. Parts - Final Inspection
04.2020 - 09.2021
Axiom, T.I.C.A. Parts - Machine Operator
11.2019 - 04.2020
Rohrer Corporation - Quality Control Inspector
01.2017 - 11.2019
United States Postal Service - Rural Carrier Associate
01.2012 - 01.2017
Jackson County Head Start - Assistant Teacher Aid
03.2006 - 01.2012
Dial America - Inbound and Outbound Customer Service
01.2004 - 03.2006
Associate Of Science - Medical Assisting
Education Resource of Georgia