Carolanne Grasseschi
Auburn,MA
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to improve customer service efficiency and satisfaction.
Overview
7
7
years of professional experience
Work History
USPS City Mail Carrier
Shrewsbury, MA
03.2024 - Current
- Organization skills and attention to detail
- Able to efficiently sort thousands of mail pieces
- Timely delivery of all mail and parcels
- Sorting and preparing mail at the post office
- Delivering and collecting mail along a designated route
- Collecting money for cash-on-delivery and postage due mail
- Obtaining signatures for registered, certified, and insured mail
- Ability to work under pressure in high-stress situations
- Professional and efficient in all aspects of the job description
- Honest and reliable
- Effective interpersonal skills.
Hairstylist/ Hair Stylist Assistant/ Receptionist
Bella Sisters Salon
Natick, MA
09.2019 - 03.2024
- Demonstrated strong organizational skills while managing the salon's inventory of supplies and products
- Performed basic reception duties such as answering phones, scheduling appointments, taking payments, and greeting customers upon arrival
- Ensured client satisfaction by providing excellent customer service in a fast-paced environment
- Facilitated positive customer experiences by quickly addressing any issues or complaints that arose during appointments
- Keep accurate records of client information such as contact details, payment history, service preferences
- Focused on learning new skills and staying updated with industry changes
- Responding quickly to meet customer needs and resolve problems
- Participated in ongoing training to enhance my own job skills and knowledge.
Hostess Trainer/ Waitress
99 Restaurants
Worcester, MA
03.2017 - 09.2019
- Engaged in suggestive selling techniques when taking orders from guests
- Processed payments accurately using POS systems and handled cash transactions efficiently
- Upsold drinks and desserts, boosting sales and profit
- Suggested additional items to customers to increase restaurant sales
- Always maintained a positive attitude towards guests by providing friendly conversation
- Collaborated effectively with restaurant staff to ensure timely delivery of orders to customers
- Checked on guests to verify satisfaction with each course
- Listened to customer concerns and complaints and quickly rectified issues
- Answered telephones to take reservations or to-go orders
- Assisted with training new wait staff members to ensure proper procedures were always followed
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
Education
High School Diploma -
Wachusett Regional High School
Holden, MA01.2016
Skills
- Money management
- Client Relations
- Client Retention
- Computer skills in Microsoft Word
- Excel
- Attention to Detail
Timeline
USPS City Mail Carrier
03.2024 - Current
Hairstylist/ Hair Stylist Assistant/ Receptionist
Bella Sisters Salon
09.2019 - 03.2024
Hostess Trainer/ Waitress
99 Restaurants
03.2017 - 09.2019
High School Diploma -
Wachusett Regional High School
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