KeShon Vercher
Summary
Certified Trainer with over 4 years of experience in the restaurant industry, specializing in customer service, leadership, and team coordination. Demonstrates a proven ability to streamline guest complaint resolutions and mentor new hires, fostering a culture of excellence. Committed to enhancing operational efficiency and supporting management, with aspirations to innovate guest services and operational strategies further.
Detail-oriented Postal professional skilled in completing accurate and timely delivery of mail pieces and parcels. Proficient in electronic scanner operation to monitor and track letter and package progress.
Overview
6
6
years of professional experience
1
1
Certification
Work History
City Carrier Assistant
USPS
Houston
12.2025 - Current
- Delivered mail and packages efficiently within designated routes.
- Sorted and organized mail for timely distribution to customers.
- Maintained accurate records of deliveries and pickups daily.
- Assisted customers with inquiries regarding services and package tracking.
Security Guard
Garda World
Houston, United States
03.2025 - 12.2025
- Provided vigilant security oversight, enhancing safety measures and fostering a secure environment for staff and visitors.
- Implemented access control protocols, resulting in a noticeable reduction in unauthorized entries and improved overall facility security.
- Monitored surveillance systems to detect unusual activities, enabling rapid response and minimizing potential threats.
- Developed incident reporting procedures, streamlining documentation processes and enhancing the accuracy of security records.
- Fostered a collaborative atmosphere among team members, improving morale and enhancing overall workplace safety.
Certified Trainer
Chick-fil-A
Houston, United States
11.2020 - 12.2024
- Handle guest complaints and alleviate pressure from Shift Lead
- Lead individuals and act as role model for New Hires
- Manage money and time effectively
- Assist team members when needed
- Resolve guest issues, enhance team efficiency, guide new hires, ensure smooth operations
- Streamlined guest complaint resolution process, enhancing customer satisfaction and reducing escalations.
- Mentored new hires, fostering a culture of excellence and teamwork.
- Orchestrated seamless team coordination during peak hours, optimising operational efficiency.
- Provided crucial support to Shift Lead, ensuring smooth restaurant operations.
- Chick-fil-A Restaurants, Houston, TX
Education
High School Diploma - General Studies, Maritime Program, Upward Bound Math and Science Program
Jack Yates High School
Houston, TXSkills
- Customer service
- Restaurant experience
- Leadership
- Guest services
- Time management
- Money management
- Training
- Route optimization
- Delivery tracking
- Mail sorting
- Mail handling
- Package handling expertise
- Delivery routing system (DRS)
Certification
- TWIC Card
- Level 2 Unarmed Security License
Timeline
City Carrier Assistant
USPS
12.2025 - Current
Security Guard
Garda World
03.2025 - 12.2025
Certified Trainer
Chick-fil-A
11.2020 - 12.2024
High School Diploma - General Studies, Maritime Program, Upward Bound Math and Science Program
Jack Yates High School