Edward Wheeler
Greenwood,IN
Summary
Enthusiastic and motivated professional eager to launch a career in IT. Possess a strong foundation in computer systems and a solid understanding of Active Directory concepts. Quick learner with a passion for technology and a strong attention to detail. Proficient in Windows, Linux, virtual machine platforms and fundamental networking principles. Excellent problem-solving and communication skills with a strong commitment to providing exceptional customer service. Seeking an IT role to apply and further develop my technical skills.
Overview
11
11
years of professional experience
Work History
Tech Support
Creative Works
Indianapolis, IN
04.2019 - Current
- Assisted clients with various types of technical issues via email, live chat and telephone.
- Active Directory - Created new accounts, reset passwords and configured access to file management software for users.
- Configured, tested and managed software installations.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Created bash scripts in Linux to fit needs of project.
- Utilized virtual machines to create test environments.
- Identified opportunities to upsell technical products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understanding of PLC and ladder logic.
- Experience with UniFi network equipment
- Designed and implemented bill of materials into inventory management system (Fishbowl, Fulcrum).
Inventory Specialist
Staples
Holland, MI
06.2013 - 05.2015
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Performed inventory cycle counting and identified discrepancies.
- Participated in physical inventory counts to keep information accurate and current.
- Entered information into system to update status reports.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
Bachelor of Science - Technology Management
Herzing University
Online08.2018
Skills
- Software Management
- Technical Troubleshooting
- Windows, Linux, Raspberry Pi, TinkerOS
- Bash scripts
- Virtual Machines
- Attention to Detail
- SOP Writing
- New Technology Integration
- Verbal and Written Communication
- Teamwork and Collaboration
Timeline
Tech Support
Creative Works
04.2019 - Current
Inventory Specialist
Staples
06.2013 - 05.2015
Bachelor of Science - Technology Management
Herzing University
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